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RETURNS POLICY: We take every care to make sure that your item reaches you in perfect condition. Although problems/returns are very rare we are dedicated to dealing with them promptly and with understanding. Returns must be authorised prior to shipping them back to us. See below for details. DAMAGED ITEMS: If an item is received damaged we will replace it. Please return all packaging with the item. If a replacement is not available we will issue a full refund. NO LONGER WANTED: If you no longer want an item you may return it to us for a refund. You must take reasonable care of the item whilst it is in your posession and pack it with care to prevent damage during carriage when returning it. Any not wanted item returned in unsaleable condition may be refused or partially refunded. Generally there is a 15% restocking fee on unwanted items which will be subtracted from the refund. You are responsible for the cost of returning the item to us. AUTHORISATION: Any items returned for any reason without authorisation will be refused. Please notify us by email within 7 days of receipt of your item stating your user id, the listing number and your reason for wanting to return the item specifying the damage (if any) etc. We will respond to your email as soon as possible (please allow 1 working day) with authorisation. You then have a further 7 days to return the item to us. This makes a total of 14 days. For customers outside Europe the item must be returned within 10 days making a total of 17 days. EXCEPTIONS: Once opened, CDs and DVDs can only be returned if they are faulty. We will replace them with another copy of the same title. This returns policy was updated on 26th April 2008.