Goods Are Normally Shipped Ex Stock Within 24 Hours From Cleared Payment Monday To Friday Excluding Public Holidays. ( In Some Instances Ie Large Workshop Equipment Or Palletised Goods, We May Organise Manufacturer To Ship Direct ) In Event Of Return , All Items May Be Returned Within 14 Days Of Purchase, But Must Remain In New Condition And Be Unused, Items Must Remain Unopened In Original Packaging And Returned Along With Copy Of Your Invoice And Any Manuals , Documentation Relating To Product Purchased. Where Error Is The Buyers And Not A Result Of Wrong Description Or Wrong Goods Sent In Error All Shipping Charges Will Be At The Buyers Expense. If Product Has Been Sent In Error Or Misrepresented We Shall Reimburse The Buyer Any Return Postage , Limited To Postage Charged On Original Transaction At Our Discretion And Based On Complaints Merit. In Any Event Of Goods Being Received In A Damaged Condition We Ask You To Sign The Appropriate Carrier Documentaion Accordingly And Notify Us Via Ebays Messaging System Within 3 Days Of Receipt Of Goods. Remember With Good Communication Simple Issues Can Often Be Resolved Swiftly

Manufacturers Warranty

This Product Comes With The Free Option Of An Extended Guarantee Period.to Activate This Guarantee You Must Register The Product At Www.silverlinetools.com Within 30 Days Of Purchase.this Guarantee, And The Guarantee Period, Begins On The Date Of Retail Purchase As Detailed On Your Sales Receipt. If This Product Develops A Fault Within 30 Days Of Purchase, Return It To The Stockist Where It Was Purchased, With Your Receipt, Stating Details Of The Fault.if This Product Develops A Fault After 30 Days A Guarantee Claim Must Be Submitted.your Original Receipt Indicating The Place And Date Of Purchase And Product Designation, Precise Details Of The Fault Requiring Correction, Your Guarantee Certificate, And Your Name And Address Must Be Submitted To Validate The Claim. All Products Should Be In A Suitably Cleanand Safe State For Repair, And Should Be Packaged Carefully To Prevent Damage Or Injury During Transportation. We May Reject Unsuitable Or Unsafe Deliveries. All Work Will Be Carried Out By Silverline Tools Or Its Appointed Repair Agents. The Repair Or Replacement Of The Product Will Not Extend, Or Renew The Period Of Guarantee. Retained Tools, Or Parts, For Which A Replacement Has Been Issued, Will Become The Property Of Silverline Tools. The Repair Or Replacement Of Your Product Under This Guarantee Provides Benefits Which Are Additional To, And Do Not Affect, Your Statutory Rights As A Consumer. What Is Covered: The Repair Of The Product, Once Verified To The Satisfaction Of Silverline Tools, That The Defect Is Due To Faulty Materials Or Workmanship. If Any Part Is No Longer Available Or Out Of Manufacture Silverline Tools May Replace It With A Functional Replacement. Products Purchased And Used Within The Eu. What Is Not Covered: Normal Wear And Tear Caused By Use In Accordance With The Operating Instructions E.g. Blades, Brushes, Belts, Bulbs, Batteries Etc. Accidental Damage, Faults Caused By: Improper Use, Abnormal Environmental Conditions, Overloading, Insufficient Maintenance, Careless Operation Or Handling Of The Product. Use Of The Product For Anything Other Than Normal Domestic Purposes. Change Or Modification Of The Product In Any Way. Defects Caused By The Use Of Parts Or Accessories Which Are Not Silverline Tools Genuine Components. Faulty Installation (except When Installed By Silverline Tools). Repairs Or Alterations Carried Out By Parties Other Than Silverline Tools Or Its Authorised Repair Agents. Claims, Other Than The Right To Correction Of Faults With The Product Covered By These Conditions.slight Deviations From The Specification That Do Not Affect The Functionality Of The Product.