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Item:Customer Service Over the Phone: Tech - Coscia, Steph N

Customer Service Over the Phone: Tech - Coscia, Steph N

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Item number:270455200236
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Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone (Telecom Library)
By  Coscia, Stephen   Click to see more Items by this Author
Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters.
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Product Details
 
Title
Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone (Telecom Library)
  
Author
Coscia, Stephen  Click to see more Items by this Author
Format: 
Paperback
      
Publisher: 
CMP
      

 

 

 

 

Published: 
11 Jan 1999
    
Pages: 
144
    
Genre: 
Business, Finance & Law
    
ISBN-13: 
9781578200467
    
Condition: 
BRAND NEW
    
 
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