BUDGET MEDIUM DUTY OVERHEAD DOOR CLOSER SIZE 3 SILVER

 We accept Paypal or Cheque only  90% of our deliveries going out to England, Wales and lower Scotland are delivered the next working day ( Excluding Bank Holidays and Weekends ), your item must be paid for before 2.30pm to receive this service. Deliveries to THE FOLLOWING POSTCODES ALL BT & ZE POSTCODES IV3-IV40, IV52-IV54 IV63, KW1-KW14, PA20-PA40, PH19-PH40, PH50, ALL WESTERN ISLES, IV41-IV51, IV55-IV56(SKYE), KA27 & KA28, KW15-KW17, PA41-PA78, PH41-PH44 and Off mainland, could have an extra cost, please contact us before hand. You must check all goods on arrival, if on a rare occasion you receive the goods damaged you must refuse the delivery.

TOOLSTOP RETURN PROCEDURE

Returning an item you have purchased by mistake or is the wrong size etc:

We will endeavour to provide as much information within the content of our product pages to allow you to make an informed decision on your purchase. However, should you require to return any    product, we will allow you to do so within 7 days of the day after receipt. If you do this, please contact Tool stop on info@timothywood.co.uk quoting your original invoice number to be provided with a  Return Material Authorisation (RMA) number. Tool stop will then e-mail you a returns form and you must fill this in and enclose with the returned goods. You will have to arrange the return of the goods yourself and track them using a reputable carrier. We ask that you do everything possible to ensure the goods are returned to us in good condition and if possible with their original packaging. Please include a copy of the complete returns form. We will refund the total cost of the goods.

Returning an item that is faulty If we have supplied an item that is faulty or goes faulty in the first 7 days of receipt we will supply you a returns form and we will arrange the uplift of the goods (Please put a copy of the returns form with the goods. )  Should we ( and sometimes the manufacturer ) upon receipt of said items be satisfied as  to the alleged defects we will either replace the goods or arrange a refund of the full value of the goods and any carriage costs incurred.

Returning an item that we have supplied incorrectly:  if  we have supplied an item incorrectly we will arrange the uplift of the goods and have the correct item sent out at the same time.  A returns form will still be emailed to you and we hope you would fill it in and send it back with the goods that are being returned.

If there is nobody at your delivery address you can instruct at the time of purchase us to leave it in the porch, or in the garden, leave with neighbour etc.  However if you do this and the goods go     missing or are damaged it is your responsibility and there will be no replacement or credit. 

If there is nobody there to sign for the goods: City Link attempt to deliver to your delivery address twice, and will put an attempted delivery card through your letter box if nobody is there to sign for the goods.  If you are carded twice goods will then be sent back to City links local depot.  You will then be emailed from our self’s where you will have the option to collect the goods from your local depot or we can arrange for a re-delivery which you will be charged for.

If you choose not to collect the goods or pay for the re delivered there will be a 2 way charge.  City link charges us for trying to deliver the item and then charge us for returning the item.  This charge will be passed onto you.

The delivery address: We ship all our goods to the PayPal address, but we can however change the address on your instruction at the time of order, however if you decide to change your delivery address after your goods have been despatched, there will be an extra delivery charge.

We reserve the right to charge a restocking charge of 20% if goods are returned outside 7 days    period.

 Company Reg in England. 3399509 Vat Reg No. 698101027