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Company Registration Number: Limited Company Number 5609392
Value Added Tax Number: GB 879204494
I provide invoices with VAT seperately displayed.
We trust that on this and on every occasion that you shop with us you will be delighted with your purchase. We do understand however that every now and again you may wish to return an item. So here is our returns policy and some additional information you might find useful should you wish to return something to us.
We only source products from the very best manufacturers. This ensures the very best in skilled craftsmanship, which is often lacking in products from outside the UK, but sometimes accidents happen because of the nature of some more delicate items. If you are indeed unfortunate to experience a damage or break outside of our normal warranty structure, again we will do our best to make your purchase 'as new' again at the lowest possible cost to yourselves. All work will be subject to postage and packaging unless a requirement of a new sale.
We know that buying over the internet, by its nature, is not the same experience as shopping on the high street. You can’t pick it up, you can’t try it on, and your computer screen may not show the true colours. To help build your confidence in purchasing from our site, we offer you the following guarantee:
All our items are brand new (unless otherwise stated) and carry 'normal everyday wear' manufacturers warranty for a period of up to 12 months. They are 'fit for purpose' and are guaranteed to provide many years of pleasure.
If for any reason you are not happy with your purchase on receipt (* certain exceptions apply - see below *), and you notify us of the problem within 7 working days starting the day after delivery, we will refund to you the full price you paid including postage (less any third party transaction fee), within 30 days. Please note that Nuttalls of Chester Ltd may refuse any return under its '100% SATISFACTION GUARANTEE' if said item is not returned in the condition it was supplied by us, or the reason for return is not in our opinion valid.
Please return to us within 14 working days, unused, in its original condition along with its original packaging.
* We regrettably cannot refund items of body jewellery, earrings, handmade to order items, items that have been delayed in the post, and problems not notified to us after the 7 day ‘cooling off’ period - unless said items are faulty. Under certain circumstances we may offer an exchange opportunity.*
Any 'special orders' – such as 18ct gold and platinum upgrades, smaller and larger finger sizes, 'handmade orders’ and ‘bespoke designs’ placed with us, cannot be cancelled after we start the manufacturing process and you agree to the timescale stipulated in the supplying of the item.
All our trading policies fully abide by trading standards and distance selling guidelines.
Our 100% Satisfaction Guarantee in no way affects your statutory rights.
More information regarding distance selling laws can be found at www.berr.gov.uk/consumers/buying-selling/distance-selling/index.html |
| Most Buy It Now purchases are protected by the Distance Selling Regulations, which allow you to cancel the purchase within 7 working days after the day you receive the item. Find out more about your rights as a buyer - opens in a new window or tab and exceptions - opens in a new window or tab. |
![]() | Free P&P for orders over £100.00 when you buy nuttallsofchester's other eligible items. |
Free P&P for each additional eligible items you buy from nuttallsofchester. |
Postage and packaging | To | Service | Estimated delivery* |
|---|---|---|---|
Free P&P | United Kingdom | Seller's Standard Rate | Varies Seller posts within 15 day after receiving cleared payment - opens in a new window or tab. |
Domestic dispatch time |
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Will usually post within 15 working days of receiving cleared payment - opens in a new window or tab. |
| Payment method | Preferred/Accepted | |
|---|---|---|
![]() | PayPal Preferred | |
Postal order or Banker's draft | Accepted | |
Personal cheque | Accepted | |
Other - See seller's payment instructions | Accepted | |
Credit card | Accepted |