TEST ITEM DO NOT BID

Our preferred method of payment is Paypal, but we do accept Personal Cheque, Postal Order, Bankers Draft and Debit/Credit Card payments.

Please send the payment to cliphair@hotmail.co.uk. Do quote your eBay ID and item number in the payment note.

Please make it payable to Cliphair Limited and send it to 129 Brighton Road, South Croydon, CR2 6EF. Please write your eBay ID and item number on the back; otherwise there may be a delay in allocating your payment.

Please note that we do not accept foreign currency cheques/postal orders/bank drafts. International Customers can send us either a Banker's Draft or Postal Order in Pounds Sterling.

We accept most major Credit and Debit cards (including Solo and Visa Electron). We DO NOT accept AMERICAN EXPRESS.

If you wish to pay by credit or debit card, we can take your payment over the phone. Please contact us using the numbers provided in the 'Contact Us' section.

Shipping costs for each item are stated within the shipping section of each individual listing.

For multiple item purchases, our checkout system will determine the P&P. All additional shipping discounts will be applied automatically.

Please verify your address during checkout. We are not responsible for any wrong or undeliverable addresses.

We aim to ship the maximum number of items the day the order is placed, if we receive payment before 1pm. Otherwise, we will post the item on the next working day. Please note we do not post at weekends or on Bank Holidays.

UK orders are shipped using Royal Mail FIRST CLASS RECORDED POST or SPECIAL DELIVERY (depending on service requested). Your item is insured and we will replace any item lost or damaged in the post. Tracking numbers are available on request.

International orders are shipped using AIRMAIL/SIGNED FOR SERVICE/AIRSURE (depending on service requested). Your item is insured and we will replace any item lost or damaged in post. Tracking numbers are available on request for SIGNED FOR and AIRSURE only.

Like all ebay customer, once we have dispatched your order, we are completely dependent upon the postal service used. If you feel that your order is taking longer than you thought, please get in touch via email or telephone and we will do our best to track it for you.

We believe online shopping should be an easy, safe and pleasant experience. If our product is faulty or does not meet the description we will be happy to offer an exchange or a full refund. Please note that shipping charges are not refundable in any case.

Please note that we cannot offer a refund in case of colour mismatch or if you have changed your mind. However, we will be happy to exchange with another colour. If you are unsure of which colour to purchase, please contact us and our staff will be able to help you.

All items must be returned within 14 days of receipt for the purpose of exchange/refund.

We appreciate the value of communication when purchasing goods online. We encourage our customers to contact us if there are any problems or questions regarding our products. You can contact us in the following ways:

Freephone (UK only): 0800 007 5868
Mobile: 07886075486
International: 00447886075486
Opening times: Monday to Friday (10:00 to 17:00).
If we are not available, please leave a message and a member of our customer service team will get back to you.

Please send your emails to ebay@cliphair.co.uk. We aim to answer all emails within 24 hours if not earlier. Please visit our FAQ's section, where you are can find answers to our most common queries.
If your query is regarding a particular eBay item don't forget to quote the item no and your eBay ID.

You can also write to us at
Cliphair Limited
129 Brighton Road
South Croydon
CR2 6EF

Please include your eBay ID and telephone number or email address clearly, if you would like us to contact you back.

CLIPHAIR™ is the leading supplier of 100% Human Hair Extensions on eBay.

CLIPHAIR™ is not just another name on the market. We, with so many sellers on eBay claiming their product of superior quality a major factor that is being ignored is quality of service that is provided. Considering that products are sold lower prices on eBay most of the sellers compensate for this by providing little or service with and after the sale of product.

At CLIPHAIR™ we are not only committed to providing a quality product but at the same time we are proud of the level of service that we provide. We promise

1. NO QUIBBLE MONEY BACK GUARANTEE. If you are unhappy with the quality of any product or it is not as described you can return it for a full refund (minus postage charges).
2. FAST DELIVERY. All of our items are delivered within 48 to 72 hours within the UK (if you clear payment before 1 pm). As we are aware that many of our customers need their order for weekends, all orders placed and paid for by 3pm on Thursday and Friday will be shipped that day.
3. QUICK COMMUNICATION. We aim to answer all emails within a few hours but the maximum waiting time will be 24 hours before you receive a reply. You can always contact us via the telephone numbers provided or send us a message with your number to call you back on.
4. FREE EXCHANGES. We are aware that its not easy to make a colour choice over the internet, that's why if you order the wrong colour we will happily exchange it for the desired colour, free of charge.

We thank all our past, present and hopefully future customers -to whom we owe so much.

Directors Cliphair Limited