| FAQ |
| Hi, if we buy now, when you shipped to me ? |
- When we received you payment, we will sent the parts to you within 24 hours !
|
| you sent the helicopter to me ,you have the tracking number for me ? |
- Sorry, we will sent the helicopter by ems , the ems have provide Tracking number! the ems it takes 5-10 working days !
hong kong airmail: it takes 5-22 working days
UPS:it takes 3-5 working days ! |
| Do you offer me a combine discount of two or more purchases? |
- Yes! We offer US$1 discount off for the shipping charge of the 2nd, 3rd, 4th...
For example, if you purchased 4 items, your 2nd, 3rd and 4th item will be eligible for the discount,So you are going to get $3 off the total price. |
| If the item in the swap in the transport stolen, and you will be re-distributed to us? |
- If you buy the parts, within the prescribed time did not receive goods, we will re-sent to you, please do not give us EBAY negative to me,
For example, if you buy the parts on jaunary 1, you will received the parts on Jaunary 30 before, becuase we sent the parts to you by hong kong airmail, it takes 5-22 working days, if you not received the parts on Jaunary 30 before, please tell me we, we will re-sent to you! |
- We WON'T resend any bounce back order due to incorrect shipping address
|
| Feedback |
- As most people are aware, eBay operates on a feedback system which is crucial in building and establishing trust between buyers and sellers alike. We always leave positive feedback for our valued customers and hope that if you are happy with your purchase and the service you received that you will do the same for us.
If you do have a problem with any item please contact us first to allow us the opportunity to rectify it. If you post negative feedback before we have responded to any problems raised it will invalidate your warranty - This is purely to ensure we have the opportunity to resolve any problems and prevent intimidation/abuse of the system. |
| Shipping Method |
- we will sent the helicopter to you by ems,it takes 5-8 working days !
We also provide international Expressed delivery such as EMS, DHL and UPS,extra shipping fees is needed |
| payment method |
- Accept paypal only
Credit card through Paypal
Winner should deposit payment within 3 days from closing date
PLEASE DON'T SEND PERSONAL CHECK & MONEY ORDER TO ME!
I will ship to the shown address on you PAYPAL Payment notice.
Please confirm your shipping address in the PayPal Account
Please tell me you phone number
Buyers need to absorb ALL re-shipments fee of returned packages
If buyer want to delay the payment because of financial problem, please contact me by the ebay message within 3 days. |
| Return Policy |
- 100% money back guarantee or exchange the same class of the products.
Full refund will be issued upon receipt of the Deffective Item.
Please be advised that shipping and handling cost are not refundable.
Buyers must be returned the defective products within 3 days from the date when product received.
Refund or Replacement will be sent after we received your returning item.
Any missing parts / damages must be you contact us in ebay message within 7 days after you have receive the item.
In all cases, buyers pay shipping at their own cost to return products for exchange or refund. |
| Shipping Schedule |
- Normally, Your order will be shipped within 24 hours on our business days after the payment is cleared.
The shipment usually takes 5-20 business days to Worldwide.
The shipping time may vary, depends on receiver's location. |
| Item Declare |
- Your item will mark as GIFT and under its value.
We are NOT responsible for any import tax, customs fees or customs delay.
Buyer cannot request to cancel the auction or request for refund under this situation. Please check with your local tax authorities BEFORE bidding.
However, most of our items can reach to buyers without any taxes. |
| Shipping & Handling Fee |
- Shipping and Handling fees included packing, administration costs, warehouse and distribution costs, not postage only.
We offer FIXED combine shipping discount for multiple auction purchases. Please do not checkout and make payments until you finish bidding.
NO combine discount offer after payment paid.
Our price is for Worldwide. China,Hong Kong and Macau also same.
Buyer who purchased two or more our items ( including auction and my store ) can enjoy USD 1 / GBP 0.5 / AU 1.2 / EUR 0.75...Shipping discount from its original shipping fee.
For example, if you purchased 4 items, your 2nd, 3rd and 4th item will be eligible for the discount,So you are going to get $3 off the total price.
No extra discount will be offer. |
| Importance Notice for All Italy Customer |
- Since the Italy Custom inspect strictly on the China / Hong Kong parcels, the delivery time of Air Mail to Italy is about 4 weeks. And the orders are even lost! So, We would NOT ship to Italy.
We apologize for any inconvenience caused.
Please communicate before you prepare to leave negative feedback if you don't feel happy of the product(s). Everything can be talk! If negative was left, I will not follow any more. |
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