UK Postal Orders (crossed postal orders require bank clearance - uncrossed postal orders enables immediate dispatch) Simply click on the payment link & follow eBay instructions - eBay will automatically provide you with all the details you need & even advise us that is how you intend to pay.

Banker's Draft payable in GBP – which can be issued (usually free of charge) by any UK Bank or Building Society (sometimes referred to as a Cashier's Cheque) 

We have very clear & open policies, documented in full (a legal requirement) for consideration before any purchase is made.  We take this part-time business very seriously & will always try to assist you where possible in a friendly & professional manner.  However we do have family commitments, we are not machines & dare we say that we also try to have a life outside eBay - so our response is unlikely to be instantaneous by return email.

Our hours of business are MONDAY - FRIDAY 10.30am - 3.00pm
Excluding all public / bank holidays of course

we are not online 24/7 so please don’t expect contact outside these times
Mondays are always exceptionally busy days.

A little common courtesy costs absolutely nothing & it really does speak volumes.  Nobody is perfect, even the best seller can occasionally make a genuine mistake.  It’s the way a problem or misunderstanding is sorted, which makes a good honest seller stand out from the crowd?  In the unlikely event you have some query or concern, please just let us know politely & give us the opportunity to assist you.

• Please contact us via eBay messaging or ask seller a question because direct emails are treated as spam & deleted by our firewalls meaning that we won’t even be aware of your query - If we don't know you need us we can't help !!
• Please leave 7 working days from your advised date of dispatch, before contacting us to report non-delivery.  

• Recorded Delivery whether 1st or 2nd Class post is NOT a time guaranteed service. It provides trackable, signed for delivery with basic insurance cover.
• Royal Mail advises that mail deliveries shouldn’t but can take up to 10 working days (21 working days Rest of World) their definition of a ‘working day’ is Mon-Friday not weekends.
• For more information visit their website www.royalmail.com

We are not responsible for Royal Mail schedules, the silly estimated delivery dates displayed by eBay & PayPal, nor delays experienced local or worldwide which are entirely out of our control & can include - industrial action/public holidays/weather/customs delays.  As your item must be signed for - we automatically send you its Royal Mail's tracking reference to enable you to check if it is being held by the local sorting depot awaiting your instructions – just in case you were out & were not left the obligatory contact card.

Items Returned to Sender because the addressee didn't make a quick telephone call to Royal Mail to re-arrange delivery or failed to collect it within 7 days from attempted delivery date, are resolved by refunding the item purchase price via PayPal upon receipt of the RTS package.

Any item determined Lost in Transit will be replaced / refunded in full without quibble - once 10 working days have passed & Royal Mail confirm that delivery has neither taken place nor been attempted at least once.  We don’t expect customers to pursue Royal Mail for a payout equivalent to the market value of their purchase.  Few sellers will provide you with this 100% guarantee for your peace of mind - most will tell you in no uncertain terms that it is simply not their responsibility.

We don’t offer a ‘Home Trial’ or ‘Home Approval’ service given the very strict hygiene regulations governing most of the products we sell - this policy does not interfere with your statutory rights.  Items are security marked and/or have their batch or serial numbers recorded prior to dispatch.  Refund of an item’s purchase price (ie: minus pp&h costs) will be made via PayPal upon receipt / inspection of the goods.

• The return of unwanted goods is facilitated providing they are returned to us within 14 days of receipt & received back in exactly the same condition as supplied i.e. unopened / untested / unused, complete with the manufacturer’s packaging & factory seals etc intact.   If you wish to return an item, email for a Returns Reference (include your eBay ID & item number so that we can find your details).  Buyers are responsible for return postage costs in all but exceptional circumstances.
• Exchanges are carried out free of charge - minus all postage costs which are the responsibility of the buyer

Please consult your Doctor or Specialist if you have any known allergies or are taking regular medication before using a new product.  As with all products, ensure that you undertake a patch test at least 24 hours before using it for the first time on your skin, scalp, hair etc. Neither we, nor the manufacturer are responsible for any sensitivity or reactions which could occur.  

Be assured, none of your information will be given, sold, rented or loaned to any third party, in fact we won't even email you unless it is in direct relation to this purchase.