14 Days of receipt

Request a Returns Materials Authorisation (RMA) number 
Contact DataMind for an RMA number - email or phone: 0870 770 0848 
RMA number is in RMA1234 format 
Always include an Explanatory Note with the return goods stating:- 
product name 
your name and company (if applicable) 
order date & number 
why the goods are being returned 
RMA number 
action required by DataMind viz. refund / replacement etc 
Enclose all accessories unless informed otherwise. (cables, adaptors, box etc) 
unless agreed in writing with DataMind 
Use all packaging that was originally supplied. 
Ensure our full address is clearly displayed on the outside of the package, using a label. 
Securely seal the packaging using a similar method as per the original delivery. 
Include the RMA number on the outside of the package 
Please BACKUP your data before sending goods to us 
Your data may be deleted by DataMind or the Manufacturer 
we are not liable to return the goods with your data 
NB. a brand new unit may be sent back to you 
ALWAYS Use Insured Transport to return goods to DataMind 
It is the your responsibility to send returns to DataMind insured for the value of the goods 
For UK Return Goods we recommend for:- 
Goods LESS than £32 value 
send by Royal Mail Recorded Signed For (at Post Office) 
from £0.91 (costs depend on weight) OR 
Goods 2kg or LESS AND up to £2500 value 
send by insured Royal Mail Special Delivery Next Day (at Post Office) 
£4.10 - £8.80 depending on weight & value (costs) OR 
Goods MORE than 2kg AND up to £500 value 
send by Royal Mail Standard Parcels service (at Post Office) - £7.70 
Add Insurance: £1.00 up to £100, £2.25 up to £250, £3.50 up to £500 (costs) OR 
Goods MORE than 2kg AND more than £500 value 
Contact DataMind by email or phone: 0870 770 0848 to arrange collection from your premises or home 
Send Return Goods to: MegaPixels Ltd (DataMind division), 1a Kingsburys Lane, Ringwood, BH24 1EL, England