Zoo Med Can O' Crickets lizards snakes fish birds frogs

Returns:
If in the unlikely event that your item arrives damaged or faulty we will ask you to return the item within 14 days of receipt for a refund or a replacement.
If you receive your item but then change your mind, you’re welcome to return it within 7 days of receipt as long as its still new, unused in original packaging & in a resaleable condition. You will be refunded for the product excluding any related postage fees. It is recommended that any returns are sent by Royal Mail recorded delivery as we will not be held responsible for any returns lost in the post.
Please note we accept a 7/14 day return policy on dry goods only (not livestock) and a 10% handling/restocking fee may be charge.

LIVE PLANTS:
We endevour that our plants reach you in perfect health, therefore they will NOT be posted out at weekends including Friday or any bank/public holidays where they could be delayed in the postal system. If you should receive any plants in an unfavourable condition please inform us before leaving negative feedback via the eBay messaging system or email us at plants@angels-aquatics.co.uk and we will then try to fully resolve any issues.                     

D.O.A’s
(ALTHOUGH VERY RARE) 
We will refund or replace, We will choose which, any livestock that are reported to us as Dead On Arrival within one hour of receipt and backed up with photographic evidence sent to our email address, sales@angels-aquatics.co.uk Please also keep any doa's in case we require you to send them back as proof. We do not refund postage costs under any circumstances. It is an express condition of the sale of livestock that you, the customer, agree that under the terms of this sale, a full refund means the value of the fish pro rata and not the postage costs. We will never refund or replace livestock if the buyer, who has been duly notified of a delivery date and time, fails to be present, or have a representative present, at the registered delivery address or alternative address, as agreed by the seller, when the delivery takes place and as a result there are fatalities.