Terms and Conditions

Unless our optional insurance is taken up we can no longer be responsible for losses or damages caused by Royal Mail. We arrange our own insurance independently of Royal Mail. Without the optional insurance the buyer will have to pursue their own claim against Royal Mail for loss or damage which we will gladly assist with as much as we are able.

The reason for this is that because we have our mail collected we are not able to obtain proof of postage and without such proof Royal Mail will not consider a claim by us. However for us it is a catch 22 situation, we post out many, many parcels every day and if we take the parcels to a local post office they refuse to give us proof of postage because of the sheer quantity!!

Our experience is that if one individual claims for one lost or damaged packet Royal Mail quite happily settles.

Please be advised that our postage costs include a small extra amount to cover our purpose made corrugated card packaging, the costs of a daily post collection by Royal Mail and the costs of renting a franking machine (Franked mail is considerably cheaper than postage stamped mail). This small additional amount has been calculated by the accountants of Nene Valley - Railway Books at a level slightly BELOW what it actually costs us.

We always reduce postage costs for multiple purchases