YALE PERSONAL ATTACK ALARM , PERSONAL ATTACK ALARM

We accepts returns for all new items ordered through ebay and our website. For a refund within 14 days after the delivered date providing that the item is sealed and not opened. 

No returns would be accepted without an email prior explaining the facts. We can only take returns on software items that are sealed and in original condition. Items with tampered packaging cannot be accepted.

Shipping & handling charges on returned merchandise is non refundable.

Retail products can be returned in the above time period.

Opened, used or clearance items purchased from us are sold "as is" and non returnable under any circumstance.

If retail merchandise is defective it goes to their manufacturers warranty, you need to contact manufacturer directly as the retail items are covered by manufacturer’s warranty.

OEM software is non-returnable unless it proves to be defective. Defective items will be exchanged with similar item after verifying serial number. 

If item is found non-defective it will be returned back to you. 

CD software and games which do not come with serial numbers can be returned for merchandise refund within 14 days of the delivered date. 

If you received a package damaged in shipping, it is best to refuse the item back to the carrier attempting to ,make the delivery. 

If you noticed the item is damaged after you have accepted the item, please notify the carrier immediately about the damage and contact us at terry@shefford53.fsnet.co.uk to file a claim within 5 days of the arrival of the item.

All returns must include the following: 
1) Original packaging (manufacturer's box, foam, plastic bags, etc.)
2) Original intact UPC barcode. Do not cut out the UPC code (for rebates) until you have examined and tested the product to your satisfaction. 
3) Removal of the UPC code voids any possibility of return credit request status.  
4) All accessories (adapters, wires, remotes, batteries, software disks, etc.)  
5)Manufacturer documentation (manuals, warranty cards, registration information, etc.)  
6)You must not of written on the original manufacturer's packaging or box. 
6) Please write on the label/inserted letter to return the item. 
7) Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you without credit approval.

SHEFFORD 53 reserves the right to deny the return of any product which was we deem tampered with or not returned in accordance to above instructions.

If the product is good and you don't like it or it is not compatible with your system, we cannot accept the product back for a refund. 

The buyer is ultimately responsible for making sure that the software will run on their systems. NON-DEFECTIVE RETURNS MAY BE SUBJECT TO A MINIMUM 15% RE-STOCKING FEE of the item price.

How do I return something?

Merchandise must be returned in sturdy packaging via a traceable carrier service i e Royal Mail recorded delivery Items covered up to £36 any items over that value we recommend special delivery and you must state a value when posting. It is not suffice to say you were not asked.
  
SHEFFORD53 pays for the shipping of the exchange items (if applicable).
 
Please be aware that the serial number on the item to be returned must match the original serial number of the product that was shipped to you.
 
If you attempt to return an item that was not bought from SHEFFORD53 the item will be shipped back at your expense. In addition, all fraudulent returns will be reported to EBAY etc.
 
In the event of a return replacement, we’ll share the shipping costs as follows; the customer will pay for shipping the item back to us, and we'll pay for shipping its replacement. This is a standard policy with most online retailers have in handling returns.

HOWEVER WE DO HOPE YOU ENJOY YOUR PURCHASE FROM US AND DO NOT REQUIRE TO RETURN THIS.

GOOD LUCK TO ALL BIDDERS!!