Wooden Double Heart Yellow Puzzle Box with secret key

Payment Terms: We accept payment by Paypal, or if preferred a cheque or postal order payable to David Gladden and posted to Timber-Treasures, 12, Brockhurst Road, Kingswood, Bristol. BS15 1BT. Please bear in mind that if you do send a cheque delivery will be delayed whilst we clear the funds into our bank account. Payment by Paypal ensures that we can despatch the goods considerably quicker.

Delivery Terms: We will despatch the goods as soon as payment is cleared. This usually means the day following the electronic payment being sent, however electronic payments made before 10am on a working day (Mon-Sat inclusive) will usually mean goods being despatched the same day. In the case of cheques (but not postal orders) there is usually a few days delay whilst the payment clears. Purchases made on a Saturday after 10am, on a Sunday or on a Bank holiday will be held back until the first working day, usually the Monday following the receipt of payment. Goods are despatched by first class inland post and should be received within 3 working days of the payment receipt to all areas of mainland UK. Insurance for goods valued above £30 is not provided in the Post and Packing charge but can be requested at the buyer’s expense at the time of purchase.

Post and Packing: The charge made for this service covers the careful packing of the goods purchased in a sturdy box (or if appropriate a padded envelope) with plenty of inner packing material to keep the goods safe. Each box has a clear typed address label and a return address if the delivery is prevented for whatever reason. Each package is sent by first class, inland post, which provides a basic insurance against damage or loss of the contents upto the value of £30. Evidence of posting is obtained and kept for each despatch. Daily visits are made to the PO after 11am.

Returns Policy: Any customer who is unsatisfied with their purchase and who wishes to return them can do so at any time during the four weeks following the date of purchase. Please send us an Email explaining your reasons and we will provide details for the return of the goods. Upon the receipt of the returned goods we will give you a full refund, including the total postage costs, via Paypal or cheque if you prefer.

Our Pledge to our customers: We will sell you new, interesting wooden gifts, which are fairly sourced at good prices. We will despatch them to you as quickly as we can. We will always send you new goods and if you don’t like them you can send them back and we will refund your money quickly and without fuss.

Feedback: We have very high Ebay Feedback ratings and we are anxious to keep them up there. So if you find we’ve done something (or said something!) that you don’t like or sent you something that’s wrong or damaged then please tell us before you leave your feedback and we’ll do our best to put things right. If you’re happy with what you’ve got and how you’ve been dealt with then tell the rest of the Ebay community and then they have a chance of finding us too. Thank you.

-Timber-Treasures specialise in selling natural wood products at fair prices. All our wooden products are handmade. We are proud of our 100% customer satisfaction rating. -