We dispatch all items via Royal Mail FIRST class recorded. It also can be shipped via Special Delivery if the winner asked but please notice the postage would be higher .

Shipping from UK, unlike many other sellers from outside. No EU/UK VAT or custom duty.

Personal collection is available. Please email us first to arrange a time.

Items paid before 1.30pm Mon-Fri will usually be sent that working day. The price quoted covers delivery to UK mainland and Northern Ireland. When your order has left our warehouse you will be advised by email.

First class post should be delivered the next working day following dispatch, however you should allow 21 days from dispatch for delivery of the order. This is because until this time has expired from dispatch, Royal Mail consider the item to be delayed and not lost. It is only after this time has passed that we would be able to initiate a claim with Royal Mail for the loss and send a replacement item.

You would need to inform us of non-receipt via email to allow us to resolve the matter with you.

If on delivery, your item has been damaged by the Royal Mail we would need to be notified via email and the item and all original packaging needs to be retained so a claim can be made for the damage and a replacement item sent.

Should you receive an item sent via Royal Mail and wish to return it under our returns policy (for full details please see below) then you would need to contact us within 14 days of receipt.

We would suggest that you use a postal option that requires a signature as we cannot be held responsible for items that you return, if they are lost in the post.

Free gift card is available. It is ideal if you buy our item as a present. Feel free to ask when you make payment.

One year warranty from the date of purchase

The warranty does not cover fair wear and tear, accidents, misuse, neglect or when instructions for the product have not been followed.

Every product will be double checked before dispatching.

If any items were damaged in transit, we ask that you report it to us within 48 hours. If the items are visibly damaged on receipt, it's best to sign the post delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back item, we'll issue a replacement or full refund to you via your original payment method.

If your items are faulty on arrival, you have 14 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return postage.

If a fault develops whist the item is under warranty after 14 days, please advise us by email with as much detail as possible. Depending on the nature of the fault it may be possible to send a replacement part. If not we will arrange to collect the item and return it to the manufacturer for them to investigate. You will be asked to pay the p&p charge to collect & return your item before collection is arranged. This varies depending on the item, you will be advised of the cost at the time.

When an item has been returned to a manufacturer they will investigate the fault. If they consider it to be due to a manufacturing defect a repair will be undertaken, or a replacement sent, at no cost to the customer. However if the manufacturer deems the fault has occurred because of customer misuse, the customer will be responsible for all repair costs. These will need to be settled before item is returned to the customer.

Right to cancel. No charges will occur if we receive notice, by email, that you wish to cancel your order, prior to dispatch.

You reserve the right for 14 days from placing your order to cancel. Please send email to us before retuning it. Buyer is asked to pay all retuning postage fee. The final refund doesn't include the postage fee of original dispatching.

Thank you for viewing one of our items. We work very hard to ensure that we always offer a good selection of quality items at great savings to you.

Please read thoroughly the full item description before you email us with questions. If you query is not answered please email us and we will reply as quickly as possible.

Please purchase from us with confidence. We are established power sellers that continue to grow from strength to strength. Please add us to your favourites list as we are always adding new lines to our stock. We pride ourselves on offering to you, our customer, unrivalled customer care at all times .

As soon as we have received feedback from a buyer relating to a transaction with us we shall leave the corresponding feedback. We like to ensure that our customers are 100% happy with their buying experience from Babycares prior to leaving feedback.

In cases where winning bidders fail to pay for their item we will initiate ebay unpaid item process and block that user id from bidding on our products.