If you are purchasing more than 1 item, you MUST ask for combined postage before making payment. If you require a combined invoice, you will need to be patient until we can weigh your goods to establish the correct postal cost. If you are impatient and pay individually for your items, this will not necessarily mean your goods will be posted any sooner and we will not refund overpaid postage.
The Ebay team do not work at weekends or on Bank Holidays on ebay.
Overseas buyers are asked to take into account that although it may be a working day in your country, it may be a Bank holiday in the UK.
Paypal is our preferred payment method & is essential for all overseas buyers.
UK buyers can either pay through Paypal, by Cheque (see terms of sale),Credit Card or Cash on Collection (email for details)
Our posting days are Tuesday & Thursday
We post in the afternoon so once you have paid for your item through Paypal we will post as soon as is humanly possible to package the parcel and get it to the post office on our next posting day.
Usually, if you pay Tuesday morning at 9:00am, your parcel will be posted Tuesday afternoon.
If you pay by Thursday morning at 9:00am, then you should expect your parcel to be posted on Thursday afternoon.
Goods are normally sent by Royal Mail Small Parcels 1st class unless otherwise stated in listings.
Large items are usually sent by Courier and we need a contact telephone number from the buyer before we can send your goods
We will email all customers once their parcels have been posted.
During holiday periods, we will obviously try to keep to our regular posting schedule, but there will be occasions when this will not be possible and we apologise for any inconvenience or delay in receiving goods at these times.
We will advise in our shop when any delays may be possible due to staff shortages. You will still be able to purchase items, Cheque and Paypal payments can still be made to purchase items whilst our eBay staff are not available for any reason (holidays, illness etc) but there will be delays in posting goods. We will be unable to answer emails during these times as we do not at present have email or internet access at our depot.
If payment is made through PayPal - we will endeavour to post goods within 3 working days.
You should email for VAT exclusive pricing on 'Buy it Now' items and carriage costs on larger items.
Returns: Goods should be returned within 7 days. Buyer to pay return postage. Only faulty goods will ensure a refund. Be sure what you bid on is the part you require as refunds will not be given for items bought in error.
Paypal payment is essential for all overseas purchases.
Personal cheque payments from UK customers
Goods will not be posted until 10 days after receipt by us to allow for clearance. Immediate payment through Paypal will ensure your goods are posted on our next posting day.
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Who are we?
JOHN RICHARDS SURPLUS (Est. 1955)
What do we do?
We sell Land Rover Spares,Tools,Tyres,
Batteries,Giftware and much more!
Where are we?
The Smithy, Hinstock, Shropshire, TF9 2TB
Tel: 01952 550391
Business Hours:
Ebay Team:
8:30am - 5:30pm Monday to Friday
Depot:
8am - 6pm Monday to Friday
9am - 5pm Saturday
Closed for lunch 1pm - 1:45pm
Please note our eBay shop is a at present a separate entityto the depot and although it is part of the John Richards company, it is coordinated at separate premises and phoning the depot may not necessarily result in an answer to your query. Email is the best way to contact regarding eBay specific queries. However, whereas we will endeavor to answer all queries as soon as possible, we cannot guarantee that emails and questions will be answered at the weekend or in the evening. If you have a query concerning one of our products, please ensure that you have read the description fully before emailing. We are sorry that we cannot enter into long explanations in our emails and you may receive a 1 or 2 word answer due to the large number of emails received by us.
We are UK VAT registered
(VAT Reg No:280 3191 74)
The price shown in our E-bay listings are fully inclusive of VAT, there are no hidden extras! Every purchaser will receive a VAT Receipt with their order. |
You can contact us either through the eBay mailing facility or direct at disco4x4@tiscali.co.uk
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