Western Digital 500GB Caviar SE16 SATA Hard Drive

PAYMENT TERMS
We accept the following forms of payment:

Electronic Payments Online:

Please acknowledge our checkout request to advise of us of your preferred payment method immediately after close of sale.

Payment Terms & Conditions:

By placing an order you authorise us to contact third party organisations to verify your address and credit/debit card details and to make any enquiries that we deem necessary in connection with this. This information will only be used to establish the potential risk for us of selling Products to you.

For our full terms and conditions, please see our Terms and Conditions section.

If you have any problems regarding payment, please email us as soon as possible.

RETURNS POLICY

We do our best to describe each item we sell accurately with a detailed description. If you have any questions please free to contact us using the "Ask the seller a question" link above or call us on 0208 961 9591 (Mon - Fri, 9.30am-5.30pm)

For our full terms and conditions, please see our terms and conditions section.

ReturnsAuthorisation must be provided to you before sending the item back. Once authorisation has been given to you and the item is received back , we will check the basic information (including the serial number / nature of return) and you will be either offered a replacement or refund. All serial numbers on items are recorded before items are sent out to prevent items being switch and returned.

Please note where we are unable to change the item we reserve the right to provide a refund.

1. Faulty and Damaged Products

Products that are Faulty or Damaged In Transit (Rejected)
In the event that, upon delivery, it is apparent that a delivered Product is obviously faulty or damaged, you must report this to the delivery person at the time of delivery. if you do not wish to accept the delivery please write “faulty” or “damaged” as the case may be on the delivery docket, together with a brief description of the particulars of the fault or damage. You should ask for and retain a copy of the delivery docket. The delivery person will then return the Product to the distribution centre. We will contact you to arrange reimbursement of your payment.

Products that are Faulty or Damaged in Transit (Accepted)
If you do happen to accept delivery of a Product and subsequently discover that it is faulty or damaged, DO NOT USE THE PRODUCT.
In the event that you take delivery of the Product, but subsequently discover that the Product is faulty or damaged, you must inform us of this as soon as is reasonably possible by calling 0208 961 9591, describing the fault or damage in as much detail as possible. Photographs are often a good way to communicate specific damage. Any use by you of the Product will be construed as your acceptance thereof and will restrict our ability to replace or repair the Product or to refund you. Please retain all original packaging.

Once we have verified the fault or damage and advised you as such, you will be entitled either to have the Product replaced or repaired or to receive a refund for the Products. You will be offered a replacement or repair in the first instance, but where a replacement or repair is not possible, for example because the Product or parts no longer exist, a refund will be offered instead. All refunds are credited via your original payment method and will be credited within 30 days from our verification of the fault or damage.

2. Refunds and Replacement Items

Where a replacement or refund has been deemed appropriate, this can only be processed once the original goods are returned to us in their original state and condition. All instruction manuals, accessories, and cables must also be back in our possession, any products returned opened, incomplete or without the original packaging will incure a 15% restocking fee.

Please do not return items to the registered office but email us for a authroisation number first. Goods sent back, without prior authorisation, may not be identifiable and therefore no refund will be issued without seeking authorisation first.

3. Rights of Cancellation

A. Your Right to Cancel (Refund)
Under the Consumer Protection (Distance Selling) Regulations 2000, you have an right to cancel an order up to fourteen working days after the day of delivery (the “Cancellation Period”, as defined below). You should exercise your right to cancel an order within the Cancellation Period by writing to us via email at ebay@dclstore.co.uk.
Cancellation Period – from the date you place an order until fourteen working days after the Products have been delivered.

Please note that we are not able to cancel or refund any computer software that has been dispatched.

B. Return of Cancelled Product
Before Products can be returned you must contact us for returns authorisation. Please email us at ebay@dclstore.co.uk

We will provide you with details of how you should return Products, including the address to which you should return Products.

Where a Product has already been dispatched, customers exercising their right to cancel must ensure that reasonable care is taken of the Product and that the Product can be restored to us (at your expense) in an 'as new' condition, without any damage caused by excessive or unreasonable use. The Product must be returned in its original packaging to prevent any damage in transit. As we will need to return the Products to the Manufacturer, any unreasonable damage you have made to the Product may result in you not receiving a full refund . You must include with the Product all instruction manuals, cables, remote controls or any other accessories together with any premium offers or free gifts offered with the Product. You should return the Product as soon as possible following cancellation, either by making your own arrangements or by contacting us to arrange delivery. You will be liable for the cost of returning the Product. If you do not return the Product within the Cancellation Period or if you fail to make it available for collection, you are deemed to have accepted the Product and will be charged as per the order.

C. Refund of Cancelled Product
We will refund the purchase price of the Product only (less any cost of collection and recovery incurred by us in connection with the return of the cancelled Product) within 30 days of the receipt of the Product, subject to our checking that the Product is as new and complete. Please note that the original delivery charge has been subsidised and therefore the cost of collecting the item will be charged at commercial rates.

We do our best to describe each item we sell accurately with a detailed description. If you have any questions please free to contact us using the "Ask the seller a question" link above or call us on 0208 961 9591 (Mon-Fri, 09.30am-5.30pm)

For our full terms and conditions, please see our Terms and Conditions section.

CONTACTING US

If you have any questions please free to contact us using the "Ask the seller a question" link above or call us on 0208 961 9591, we will endeavor to reply to all emails within 24 hours of receiving them (except on weekends & public holidays).

Exceptional customer experience and good feedback is our priority and we endeavour to respond to all queries within 24 hours, however during periods of high calls and customer queries the response time may take up to 48 hours.

In the unexpected circumstance that you feel that you have been unhappy with the level of service provided to you, please contact us directly on 0208 961 9591 between 9.30am to 5.00pmMon –Fri or email us by clicking on the “ask the Seller a Question” Button. Our aim is to resolve all complaints as quickly as possible and our current resolve period is quicker than the eBay dispute console and PayPal’s Resolution Centre.

We do our best to describe each item we sell accurately with a detailed description therefore as a guarantee of our high level of service we provide a returns policy on all items sold. (please see our returns policy)

TERMS AND CONDITIONS OF SUPPLY

Please read our Terms and Conditions of Supply as they are legally binding and set out the terms under which we make products available to Buyers.

This listing is offered by DCL Limited.

These Terms and Conditions of Supply (“Terms”) are legally binding and set out the terms and conditions under which we make available to you the products listed on the EBAY (“Products” or “Product” as the context requires), and contain limitations and/or exclusions of our liability to you.

THESE TERMS DO NOT AFFECT YOUR STATUTORY RIGHTS.

1. How the contract is formed between you and us
We will send you an order acknowledgement shortly after you place your order for any Products. This acknowledgement is not notification that we have accepted your order but is merely confirmation that we have received your order. Your order constitutes an offer to us to buy Products. By placing an order with us you agree to be bound by these Terms, should we accept your order. All orders are subject to acceptance by us in our sole discretion, and we will confirm such acceptance to you by sending you an email confirming that the Product has been dispatched. The contract between us incorporating these Terms (“Contract”) will only be formed when we send you the dispatch confirmation.

The Contract will only relate to the Products referred to in the dispatch confirmation. We are not obliged to supply to you any other Products that you may have ordered but which were not confirmed in the dispatch confirmation.

2. Products and Pricing

A. Product Information
The Products sold on our Website are supplied to us from third party manufacturers (“Manufacturers”). You will find on the Website a vast range of information, including Product specifications and direct links to Manufacturers' websites.

Although we take great care to faithfully reproduce all descriptions and specifications provided by Manufacturers, some errors may occur. Variation in the descriptions and specifications may be unavoidable due to the nature of the Product. Manufacturers may change Product details and specifications subsequently to the appearance of the Products on the Website. As such, all illustrations and colours of Products shown on the Website are representative only, and all sizes are approximate. We reserve the right to alter specifications as advised by the Manufacturers.

If you are in any doubt or have any queries about Product specifications we recommend that you contact directly the Manufacturer concerned, who may be able to assist you further. Please be aware that we are unable to advise on the specific compatibility of individual Products with other products. This includes IT products and software compatibility.

You are responsible for ensuring that the Manufacturer's Product specifications meet your requirements before placing an order.

Unless otherwise expressly stated, accessories are not included with any Products.

Where there are links to Manufacturers’ websites, those links are provided solely for your convenience. If you use them, you leave the Website. We have not reviewed all of the Manufacturer’s websites and do not control and are not responsible for those websites or their content or availability. We do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the Manufacturer’s websites linked to the Website, you do so entirely at your own risk.

B. Product Prices
All prices quoted are inclusive of any VAT payable.

Prices do not include delivery charges, which are detailed on each individual listing and added to the total cost of your order. The delivery charges applied will depend on the weight and size of the Products ordered and the carrier concerned.

Our Website contains a large number of Products and it always possible that, despite our best efforts, some of the Products listed may be incorrectly priced. We normally verify prices as part of our dispatch procedures, so that where a Product’s correct price is less than the stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally either contact you for your instructions or reject your order and notify you as such. If the Product is incorrectly priced at a lower amount, we are under no obligation to provide the Product to you at that incorrect lower price.

3. Payment and Payment Method
We accept the following forms of payment, as set out in the “Payment Terms” section of the listing.

All purchases must be paid in full.

By placing an order you authorise us to contact third party organisations to verify your address and credit/debit card details and to make any enquiries that we deem necessary in connection with this. This information will only be used to establish the potential risk for us of selling Products to you.

4. Limitation of Liability
Nothing in these Terms shall limit our liability for death or personal injury caused by our negligence or that of our employees, agents or subcontractors as applicable. Subject to the foregoing, our entire aggregate liability for all claims, whether in contract or in tort (including breach of warranty, negligence and strict liability in tort) for all breaches under the Contract shall not exceed the amount that you have paid under the Contract, and we shall have no liability to you for any claim to the extent that such claim is or can be characterised as a claim for (or arising from) any indirect, consequential or special loss or damage.

5. Force Majeure
We will not be liable to you for any delay or non-performance of our obligations under the Contract to the extent such delay or non-performance arises from an event beyond our reasonable control including act of God, local government or government, war, fire, flood, earthquake or storm, acts of terrorism, explosion, civil commotion or industrial dispute. 

6. Entire Agreement
These Terms and any document expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of the Contract and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing. By entering into the Contract you agree that you have not relied on any representation, undertaking or promise given by us other than as expressly stated in these Terms, and that you shall have no remedy in respect of any statement made by us, whether orally or in writing, prior to the date of the Contract (unless such statement was made fraudulently).

7. Severability
In the event that any term, condition or provision is determined by a competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

8. Waiver
No failure by us to exercise a right or remedy that we have or which arises in relation to an incident in connection with the Contract shall prevent us from exercising that right or remedy subsequently in respect of that or any other incident.

9. Interpretation
Words in the singular shall include the plural and vice versa.

References to including and includes shall be deemed to mean respectively including without limitation.

A reference to a statute or statutory provision is a reference to it as it is in force for the time being, taking account of any amendment, extension, or re-enactment and includes any subordinate legislation for the time being in force made under it. 

10. Complaints Procedure
We strive to deliver the highest standard of customer care and satisfaction. If, however, you have been less than satisfied with our service then please write to us at ebay@dclstore.co.uk

11. Law and Jurisdiction
Contracts for the purchase of Products through the Website are governed by English law and any disputes arising from, or connected to such Contracts will be subject to the non-exclusive jurisdiction of the English courts.

Copyright © DCL Limited 2008