WEIGHTED FLY CURTAIN

RETURNS - I accept returns under these terms - please make sure you read them fully.

• 1. You must notify me the day you recieve the item that you are sending back.
• 2. The parcel must come back within 7 days
• 3. You must use signed for registered post, the same way that I send to you. I do not accept responsibilty for any parcel sent any other way. Signed for post protects you and me against loss.
• 4. All items must be unused, clean and packed up the way that you recieved them - sorry to sound so harsh but we have had one customer use an entire weddings worth of flowers and try and return them afterwards!
• 5. I DONT ACCEPT RETURNS ON ANY ITEM THAT YOU HAVE HAD SPECAILY MADE IN A COLOUR WE DONT NORMALLY STOCK. Sorry, but if its not a unsual item I cant resell it. I can however offer to advertise the item for you until it sells and we will give you the full sale price minus the ebay fee.
• 6. I am happy for you send back any item without a reason but please be fair and dont just order items to look at knowing you dont really want to keep them. A lot of work goes into some of our items and can take many man hours to construct for each item returned we dont get any wages for the time spent...
• 7. I will always pay full refund and on the odd occassion ( at my discression) send out new items free of charge for items that arrive damaged in the post or if we have made any mistakes with your order. Please take note that I DO NOT refund or pay your return postage for unwanted / unliked items or if you decide to change to the colours etc.
• 8. Final rule - Relax, its not all as bad as sounds! We have to cover all angles for yours and our protection. Just remember we are here to help you and we are on your side no mater what. If you have any doubts just contact us. A little email can make all the difference.

 Postal Information

•  PLEASE NOTE STANDARD 1ST CLASS DOES NOT MEAN YOU GET YOUR ITEMS WITHIN 2 -3 DAYS. This simply means it will arrive within 2-3 of posting not of us recieving your payment.  We have to have make up and packing time and ALL OUR FLORAL ITEMS ARE MADE BY HAND AND WE DONT KEEP ANY ITEMS MADE UP ON THE SHELF. ALL ITEMS ARE MADE TO ORDER.
• Please ensure you add your name, address and ebay number to all cheque payments. If you dont it may delay your parcel while I try to locate your details.
• All standard items can take up to 14 working days for UK delivery (with the exception of special deliveries) and 21 days for overseas delivery.
• Payments by paypal will be sent an immediate tracking number for you to track your own parcel every step of the way. If you look up your tracking and its states that the parcel has been accepted at eastwood blvd, this simply means its on its way, this is the collecting post office.
• royal mail details - 08457 740740 or visit www.royalmail.com  
• For payments by post, a tracking is available on request.
• Please try to avoid emailing us before the 14 days is up as royal mail does not consider a parcel missing until the 14 days has passed.
• Any parcels that are attempted delivery that are not collected and are returned back to me , will need to repay its postage, if this should happen you will need to contact me to arrange a re-send. If royal mail have not carded you, you will need to make your own complaint with them.

If your parcel is missing or broken, it is insured and covered  for you but please try and be fair, we cant always refund or replace your missing or broken item until we have made a claim on your behalf with the postal service. Please dont worry though... refund or replacements are guarranteed it just can take a little longer than we would sometimes like.