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1. You must notify me the day you recieve the item that you are sending back.
2. The parcel must come back within 7 days
3. You must use signed for registered post, the same way that I send to you. I do not accept responsibilty for any parcel sent any other way. Signed for post protects you and me against loss.
4. All items must be unused, clean and packed up the way that you recieved them - sorry to sound so harsh but we have had one customer use an entire weddings worth of flowers and try and return them afterwards!
5. I DONT ACCEPT RETURNS ON ANY ITEM THAT YOU HAVE HAD SPECAILY MADE IN A COLOUR WE DONT NORMALLY STOCK. Sorry, but if its not a usual item I cant resell it.
Postal Information
For fast delivery you must use special delivery price for postage, or you may email me if your in a hurry and I will do my best make your item and post 1st class the next day. PLEASE NOTE STANDARD 1ST CLASS DOES NOT MEAN YOU GET YOUR ITEMS WITHIN 2 -3 DAYS. We have to have make up and packing time. ALL OUR FLORAL ITEMS ARE MADE BY HAND AND WE DONT KEEP ANY ITEMS MADE UP ON THE SHELF. ALL ITEMS ARE MADE TO ORDER.
You must add your name, address and ebay number to all cheque payments. If you dont it may delay your parcel while I try to locate your details.
All standard items can take up to 14 working days for UK delivery (with the exception of special deliveries) and 21 days for overseas delivery.
Payments by paypal will be sent an immediate tracking number for you to track your own parcel every st
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