WATERPROOF MOTORBIKE SCOOTER MOTORCYCLE RAIN COVER M 3

Contact Us

TglobalBike, Touch Global LTD,
246, unit B,
Newark Road,
Lincoln
LN6 8RP
TEL: 0844559 0101
Email: ebay@tglobalbike.co.uk
Please read FAQ below before contact us, your question may be answered there.

FAQ

Q: How can I order the correct size for the helmet?
A: Please send us an email to confirm your helmet size after you order your helmet. You can also leave message asking for right size for the helmet in your Paypa payment if you pay by Paypal.  WE have full size (from Small to X Large) for most helmets.

     Please use the chart in the description to choose a suitable size according to your measurement.

Q: When can I expect to receive my item?
A: This is normally depending on the shipping method you choose when you put an order. Please refer to the shipping section for More details.

Q: Why haven't I received my item after the expecting days have passed?
A: We apologise in advance if this happens.  Perhaps it has been delayed somehow by royal mail or other couriers. In the unlikely events, maybe it's gone lost. We can guarantee that your item is posted once payment has been cleared. but after we send the item, it will be out of our control. If your item still hasn't arrived, please let us know withen 10 working days, we'll resend another one if we can confirm the parcel is missing.

Q: My Item is faulty, or I have received the wrong item?
A: We apologise in advance if this happens. Refer to our "Exchange / Return" policies, Please email us with clear photos, we will replace it with no extra charge.

Q: can I have any postage discount if buy multi items?
A: In most cases, you'll automatically get discount P&P if you have bought multi items. Please contact us before make payment if you have not got the postage discount. We will send invoice to you with discount postage.

Q: Do you have maximum charge for the postage?
A: Yes. For all motorbike spare parts and accessories, the maximum postage we will charge is £9.99. This applies to most UK delivery address. This maximum delivery charge is not applicable for the locations in Scotland Highland, offshore islands, North Ireland. Some large orders may incur additional delivery charges.

Q: Can I make card payment over the phone?
A: You are more than welcome to make payment by credit/debit card over the phone We have full merchant facilities for taking payment over the phone as we are an established mail order company. Please ring our payment line 01522 718160. Please be aware that this line is only for taking payment and not suitable for customer service.

Q: I am currently running my own on-line business. Can I be a reseller of your products?
A: Yes, we are importer, wholesaler and direct retailer. We deal with the factory or other business partner directly for all products we are selling. Please contact us for more details.

All items can be returned within 14 days of receiving. Items must be unused and in their original packaging in unspoit condition. Items can be returned for replacement, refund or exchanging for a different size or colour subject to a re-postage charge. Please note that pack and postage costs are direct costs and as such are the customers responsibility, we will refund the purchase cost of the item. Refunds will be minus postage.

Please email us with clear photos if your item becomes faulty within 14 days and we will replace it. Postage is only paid by us for faulty items; otherwise postage to us is the responsibility of the buyer.

Payment

For helmet product,please confirm your helmet size when/before you make your payment.

We accept payment by PayPal, Credit/Debit card, Cheque, Bank transfer, postal order.

By PayPal : We accept payment by PayPal.
Please note that paying by eCheque through PayPal need to allow at least 10 working days to clear. Your item will be dispatched within one working day when payment is cleared.

By Credit/Debit Cards: We have full merchant facilities for taking payment over the phone as we are an established mail order company. Please ring 01522 718160.

Cheques/Postal Orders: please include your ebay account name, your address and the item number.

Shipping

For helmet products, we will not dispatch the helmet until you have confirmed with us the size and color of the helmet.

1. P&P TO UK ADDRESS

• Most orders to a mainland UK address have a maximum delivery charge of £9.99*
  
  *note: These orders include all the motor products such as helmets, top boxes etc apart from scooters and motorbikes. Some orders to the Scottish Highlands, Northern Ireland, offshore Islands may not be eligible this discount. Please contact us before ordering and we will work out the delivery price. We will contact you before dispatch the order if the maximum delivery charge discount  applicable in your area.
• On most orders we can combine shipping to offer a postage discount.

  eg.All the items weight below 1000g will be free of postage if you order together with other items which is over 2000g such as helmets, top boxes etc

   

• For maximum delivery charges and multi-item postage discount please wait for an invoice confirmation if the discount does not appear in your purchase.
• For the items which are weight Less than 1000g:
  We normally deliver them by Royalmail 1st class or 2nd class as you required. Most items will be posted by 2nd as default option to save your postage cost, which take 3-5 working days. Please choose 1st class in the shipping option, which of course costs more if you need something urgently.
• For the items which are weight above 1000g:
  We normally deliver them by Next Day delivery Couriers or Royalmail 1st class if the next day delivery service is not suitable in your area, which take 1-2 days (Mon-Fri). Tracking code for higher value items may be available upon request.

2. INTERNATIONAL DELIVERY SERVICE
For all light items (under 2000g), we have worldwide delivery service via Royal Mail airmail. For other items (above 2000g), please contact us for a quote before put an order, particularly if you are not from any EU countries.

3. WHEN I CAN RECEIVE MY ORDER
Once payment is received your order will be processed within 48 hours Mon-Fri, unless states otherwise on the advert. However, we aim to dispatch all orders the same working day (excluding any public holidays and bank holidays) if payments have cleared before 11am.

Estimated delivery dates are 95% correct (please refer to our feedback result and see quick delivery service we have been using.) but we cannot guarantee this as once the item has been dispatched it is in the hands of our courier, and it is out of our control. Please allow 2-3 working days for delivery in case of any postal delays.

We take great care packaging every item to ensure safe shipment to you though we may use recycled packaging material environmental friendly. Please check the item(s) are correct and not damaged while in transit, before signing for it.  A signature is your acceptance of the item(s) in good order.  Please make sure you are available for delivery as this applies to any signature received for the item.

4.NON DELIVERY LIMITATION:
We send goods via third parties eg Royal Mail.  We rely on you to tell us if your goods have not arrived.  We therefore do not entertain claims for non delivery if you have not notified us within 10 days of dispatch that the goods of not arrived.