Returns: with the exception of pierced earrings or cosmetic items and goods sold by eBay AUCTION, we offer a 100% Satisfaction Guarantee. In the unlikely event that you are unhappy with your purchase, please let us know by email within 7 days of receipt so we can authorise a return. Unauthorised returns will be rejected. Please send the item back within 14 days of receipt. Once the item has been returned in its original, unworn condition (with packaging/tags attached if appropriate), we will issue a refund to your Paypal account or offer an exchange if preferred/available. Goods returned damaged or worn will be returned to you and no refund made.

Please note we are not responsible for postage costs or postal losses on returned goods - please ensure that you use the appropriate postal service for your item and obtain proof of posting. We recommend you use an insured and registered service.

International customers - please ensure the item is clearly marked "RETURNED GOODS" on the customs form to avoid additional import charges. If such charges are incurred when the item is returned, this will be deducted from the refund. Please contact us for more advice regarding returning goods.

All items are checked prior to despatch. In the unlikely event that your item is lost in transit or arrives damaged/faulty, a full refund will be issued once the item has been returned to us (if appropriate) or sufficient time has elapsed so that the item is considered lost by Royal Mail. We will reimburse you for reasonable shipping costs involved in returning the goods. Where the initial payment was by Paypal, then the refund will be made back to your Paypal account. If however payment was by cheque, then the refund will be posted to you by cheque.