Vans Womens Weston Animal Skate Shoe White/Blue

MandMDirect.com is one of the UK's leading online discount fashion and sportswear retailers. We provide you with the best prices by buying straight from the brands and selling directly to you, the customer. We guarantee that our stock is genuine and authentic, and we also offer a no-quibble guarantee on EVERYTHING we sell.

We have been trading for over 20 years and have purpose built warehousing, UK based call centre and customer service operation.

We aim to process returns in 7 days, but please allow up to 14 days for exchange/refund.

If you are unhappy with your purchase for any reason, return it to us (unworn) within 28 days and we'll give you a full refund or exchange. Please note underwear, men's and boys swimwear and pierced earrings are non-returnable. Women's and girls swimwear must have the protective sticker intact. M and M Direct does not offer a free returns service.

Please complete the returns slip on your delivery note clearly stating which item you are returning and the action you would like us to take. If you request a refund then the amount paid will go back onto your original payment card. If you request an exchange please indicate which size you require. We do not charge postage for any exchange items being sent out to you.

If you have mislaid your delivery note simply enclose a covering letter with your name and full address together with your requirements.

If the item you are returning is faulty or was incorrectly sent you must contact our customer service department for advice returning the parcel. M and M Direct cannot be held responsible for any returns parcel lost in the post, therefore please keep your receipt as proof of postage.

The Returns address is:
M and M Direct
Returns Department
PO Box 6
Leominster
Herefordshire
HR6 0YH

Your Right to Cancel
If you wish to cancel before the Goods are dispatched, you are asked to contact us by email or phone as soon as reasonably possible.

If you wish to cancel after the Goods are dispatched, please return the Goods to us indicating whether you require an exchange or refund.

Customer Services: 0871 200 5000
Monday to Friday, 9.00am until 10.00pm
Saturday & Sunday, 9.00am until 7.00pm

Shipping
Delivery is normally within 3 - 5 working days after placing your order, UK mainland only. Please allow 7 working days before contacting our customer services department.

You may be required to sign for your parcel when it is delivered. If you are not at home when the parcel arrives, a card will be left for you to arrange an alternative delivery date with the courier.

If for any reason you have a query regarding the delivery of your order, please call our customer services helpline on 0871 200 5000 or email ebayuk@mandmdirect.com.

Please remember to include your eBay id, the listing id and size of items, your M and M Direct order number (if known) and your full name and postcode when corresponding by email.

Our standard shipping to UK mainland is charged at £2.50 per item.

We do not offer combined postage for multiple purchases.

Privacy Notice
We are committed to ensuring that your privacy is protected. This Privacy Policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

When you register with us we need to know your name, e-mail address, correspondence address and contact telephone numbers.

We gather this information to allow us to process your orders and provide you with the information/goods requested.

From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you by post, e-mail or telephone to ask you for your feedback and comments on our services. In addition we may use and share the information (which we will keep for a reasonable period) for marketing, host mailing, list rental and profiling your preferences and occasionally as a service to our customers make our customer lists available to carefully screened companies whose products or services we feel may be of interest to you, unless you have signified to us that you do not wish us to make your details available to third parties.

How we protect your information:

Sale of Business
In the event that this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchaser and their advisers and will be passed on to the new owners of the business.

Updating your Details
If any of the information that you have provided to us changes, for example if you change your e-mail address, please let us know the correct details by sending an e-mail to ebayuk@mandmdirect.com, or by sending a letter to M and M Direct Limited, Clinton Road, Leominster, Herefordshire, HR6 0SP.

Disclosure of Information
We comply with and are registered under the Data Protection Laws in the United Kingdom. We take all reasonable care to prevent any unauthorised access to and use of your personal data.

Our staff and those working for our agents and contractors maintain a responsibility to keep your information confidential and will only use it to offer relevant products and services related to your enquiry.

As an eBay Customer, you are automatically exempt from receiving any promotional e-mails from M and M Direct. If you wish to receive any mailings, e-mail our Customer Services department by writing to ebayuk@mandmdirect.com with your email address, customer number or name and address details.