Check-Out Later
Within 3 hours of the auction's end, we will notify you via e-mail that you are the winning bidder. The e-mail will contain a link to where you will be able to pay for your purchase. If you have not received our winning bidder e-mail within 24 hours, please contact us at sales@gremlinsolutions.co.uk or telephone 01524 417414.

Cheque, Paypal, Bankers Draft and Direct Deposit
We accept Paypal, postal orders, cheques, bankers draft and direct deposit (into our company account) only. Please note that orders may be held for up to 10 days after receipt for clearing purposes. Payment is expected to be mailed within 3 days of completing checkout.
Please reference the auction number when mailing your payment.

VAT
We are required by law to charge VAT to customers in the EU. This is included in the final price.
Business customers from Europe (excluding UK) can submit a valid VAT number and we can zero rate the VAT on your purchase.

Payment Terms
We require that all items be paid for within 7 days of the end of the auction or within 3 days for Buy It Now items. If you are bidding on multiple items and need more than 7 days to complete payment, please be sure to contact us. If an item remains unpaid for 14 days, we will begin the Unpaid Item process with EBay to recoup our eBay fees and will ultimately release the product back into our inventory for re-sale.

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Order Processing
We process and ship orders two times a week, Monday through Friday.
We do not ship on Saturday, Sunday or during Public Holidays.

Insurance
We insure your purchase for its full value and all insurance costs are included in our quoted shipping rates.

Tracking your Package
You will receive a shipment confirmation e-mail the day that your order leaves our facility. This e-mail will contain your tracking number (if available) along with a link to the tracking website for your package. www.dhl.co.uk to track your parcel.

Days in Transit
Days in transit are Monday through Friday only. Saturday, Sunday and Public Holidays are not considered days in transit. Also, the day that your order leaves our facility is not considered a day in transit.

For example:

• A package shipped on Monday will usually arrive on Wednesday
• A package shipped on Friday will usually arrive on the following Tuesday

If you are considering an upgraded service or are just unsure about how long your package will take to arrive, please contact us so that we may assist you to choose the appropriate method.

Customer Pickups
We do not allow pickups from our facility at present. We are planning on adding this option in the future.

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Shipping Mishaps
We insure all of our items for the full purchase price. If anything happens to your package in transit, please contact us ASAP. We will do everything in our power to get you an acceptable replacement or to facilitate a prompt repair. If this cannot be achieved, we will provide you with a full refund.

If the product you receive does not match the order you placed with us, please contact our Customer Service department for assistance. A representative will help you determine the best way to get the correct item to you as quickly as possible.

Condition
We take great care in describing the condition of our products accurately. If you receive your order and feel that the condition is not consistent with our representation, please let us know immediately (within 3 days of receipt), and we'll do our best to make you happy. If we're unable to, just pay to ship the item(s) back, and we'll refund your original winning bid price in full.

Items returned must be in the same condition that they were received in order to receive full credit. All packaging and any accessories must be intact. We reserve the right to offer refunds for any goods that are returned in a bad condition. We do not offer refunds for any goods purchased in error.

Warranty
We stand behind every item that we sell and will do everything possible to assure that you're satisfied. Should your merchandise be damaged through defect or otherwise, we'll be happy to facilitate replacement or repair for you.


Feedback
Our reputation is based on good customer service at all times. This is reflected in our feedback rating. If for some reason you have a problem with your purchase, please contact us first before leaving bad feedback and we will try our best to make sure you are happy. We leave feedback for ALL our customers.

Return Procedure
All returns require a Return Merchandise Authorization number (RMA #). Please contact us by phone or email to receive your RMA # before returning an item. Upon receipt of your RMA #, please clearly write this RMA # on the outside of the box containing your return and then ship it back to us. All returns will be inspected prior to a credit being issued. We recommend that you fully insure any item(s) that you return to us just to be on the safe side.

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Business Hours:
9 am to 4.30 pm GMT Monday thru Friday

Office Address:
Gremlinsolutions
8A West Street
Morecambe
Lancashire
LA3 1RB


Email:
sales@gremlinsolutions.co.uk

Phone:
01524 417414
+44 1524 417414

(If calling about an eBay purchase, please have the item number handy. The item number is located in the top right hand corner of the auction.)

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