Returns are subject to a 20% restocking fee. Merchandise must be in an undamaged and re-sellable condition, in its original packaging with no seals broken, and must include all manuals, blank warranty cards, and all the accessories provided by the manufacturer. Our return specialist will inspect all returns. Partial and/or damaged returns will Not receive a full credit. Items damaged during return shipping will receive Partial or No Credit at the discretion of Medi-Vet Animal Health. Shipping costs are refunded only when the return is the result of our error and the entire order is returned.