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Please take a moment to review our return/exchange policy. Many of our items can be returned but there are exceptions which are outlined below.

Procedure for RETURNS and/or EXCHANGES 

-You must contact us within 24 hours of receipt of parcel to request a return/exchange with reason for return/exchange 
-If your item qualifies for a return/exchange, a RA# (return
authorization number) will be issued by masqueradelady/company to your email address with simple & basic return instructions (name of buyer, item/invoice # & reason for return)
-S/h rates are non-refundable (unless we have erred in the shipment) 
SOME items DO NOT qualify for a return or exchange.....please refer to list below in the *ITEMS that may NOT be returned*
-Once you have received your RA#, you are required to ship the item within 48 hours, as per instructions 
-Upon our receipt of your item, we will send a replacement or refund the cost of the item, if condition of item is as per terms of return policy.
 Additional s/h rate may apply.

CONDITIONS for a return/exchange 

-RA# request must be made within 24 hours of receipt of your parcel
-items must be returned in original, unused, unworn, untorn or unaltered condition & must also be odor free (such as tobacco, perfume, food, undesirable odors etc not associated with original scent of merchandise) 
-packages must be untorn, with attached tags (if applicable), no missing pieces or attachments 

NON-REFUNDABLE & NON-EXCHANGEABLE items 
(due to hygienic & seasonal nature of some merchandise)
*ITEMS that may NOT be returned* 

The following items do not qualify for a refund or an exchange
-wigs, beards, eyelashes, facial hair, synthetic hair 
sets/kits 
-latex appliances, masks, prosthetics, fangs, dentures, mouth
appliances 
-make-up, cosmetics, hair spray 
-jewelry, eyewear, handwear, headgear 
-hosiery, socks, briefs, panties, undergarment, lingerie 
-props, mascots, personalized volume orders  
-any item that has been used, or worn, altered or have an odor originally not associated with the product 
-any item with packaging that has been torn or has missing pieces/attachments or with with detached tags 
-items purchased from oct 1 - oct 31 

ordered INCORRECT SIZE? 

-if you require a different size than item ordered/received, you must place a new order for the replacement size, so that the new order can be shipped promptly. 
Once masqueradelady/company receives your inital order, your account will be credited within 15 days, if all conditions of the return policy have been met
-Shipping/handling rates are non-refundable
-if another size is not available, a refund will be issued - a 20% re-stocking fee will apply

An unauthorized return will not be accepted.