POSTAGE AND PACKING:
Please remember that postage and packing does mean postage and packing and not just the cost of the stamp.
Most of the items need special, careful packing that I pride myself on.
Wherever possible recycled packaging is used.
This also takes time to collect from various sources.
I try to keep packing costs as low as possible but if you do not agree that the cost covers postage, packing etc, please do not bid.
If payment is through pay pal we can only ship to confirmed addresses.
If you have an unconfirmed address the items will be put on back order until you inform pay pal and confirm your postal address.
(This is to avoid the use of stolen credit cards and also to protect the buyer.)
PAYMENT:
Payment must be received within 7 days of the auction ending.
Payments must be in GBP or pound sterling.
Any other currency will not be accepted.
Postal orders for UK only.
Overseas customers must pay by Pay Pal.
If there are any problems please inform me ASAP after the end of auction.
Payments not received within 7 days will be reported and receive a non payment strike from Ebay.
COMBINING ITEMS:
Items can be combined up to 7 days after the first sale.
This is to reduce the P+P costs.
The orders will be combined automatically within 7 days.
If you want to combine the items before 7 days please ask for the items to be combined.
IMPORTANT: All items MUST be paid for at the same time and sent to the same address to qualify for the P+P discount.
DELIVERY:
Items are only dispatched Monday through Wednesday on clearance of payment.
I process all orders quickly but please note that I print the invoices the day before shipment.
Unfortunately I can't process orders when at the nursery so any buy it now items are dispatched the next postage day.
The standard delivery time is 1-3 days for the UK and 3-5 days overseas.
Once the items have been dispatched the Terms and Conditions of Royal Mail apply which state that items are not classed as lost until after 15 working days from postage.
Overseas mail is not classed as lost until after 25 working days.
Please visit www.royalmail.com for more advice.
Please be patient and allow at least 7 days before emailing about when to expect delivery,
as being a small business I can either answer emails or pack and post items.
NON DELIVERY:
Any items that are not delivered and returned by Royal Mail marked not collected, refused etc. Will incur an additional postage charge.
Perishable items, plants etc. Will be opened once returned and will incur the full postage charge to re send as they will need repackaging and posting.
Non perishable items will incur the cost of re-posting as they will be held for 14 days unopened and just resent,
after this time they will be returned to stock for resale.
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