UP Red Bee Shrimp Food 45g

After receiving an order the customer has seven days to return any unwanted or faulty products. If your goods arrived damaged, you must inform us within 24 hours of receiving your order as we then need to make a claim from either the Courier or Royal Mail. If you fail to report damage goods within 24 hours then we cannot make a claim and therefore cannot reinburse or replace your damaged goods.

If returning goods, the customer must email us first, as goods despatched to us without prior notification will be returned to the customer at their cost. All unwanted goods must be returned in the manufacturer's original new condition, unused, complete and with all original packaging, and any free or promotional items that originally accompanied them. We recommend you send a copy of the email correspondence too.

All goods being returned remain the risk of the customer until received by the company and should be adequately packed. For items under 3kg send via Royal Mail 1st or 2nd class post with proof of postage (which is free from the post office) - heavier goods should be sent by courier. On receiving the returned goods and providing they are in perfect condition, the company will arrange a refund via credit/debit card or cheque within 7 days. The refund will only be the cost of the item/s purchased and not any postage costs. Where an item or items are returned as unwanted, not required or wrongly ordered by the purchaser, and said item or items constitute part or all of an original order which exceeded any free delivery threshold applicable at the time of purchase, the companies normal delivery charges will be applied, and deducted from the customer's refund and a 10% restocking fee will be charged, also deducted from the refund.

All goods returned which require a replacement or credit are sent back to the relevant manufacturer for the seller to claim a replacement or credit. If for any reason the seller is unable to obtain such the seller has the absolute right to return the faulty good to the buyer and charge the buyer for the goods in question. The seller's decision is absolute and final. A written explanation should accompany all goods returned as damaged or faulty and such items may be referred or returned to the manufacturer or their agent/importer whose decision is final. The customer will be expected to pay the postage cost of all returned goods, and in the event of damaged or faulty items any refund of this amount will be at the sole discretion of the company.