|
FAQ (Frequently Asked Questions)
Are there any hidden charges or fees accociated with this account?
No, none at all. You only pay what is displayed in this listing - that's it.
I'm a complete novice, isn't this very complicated?
After you have purchased your package you will receive an email with instructions what to do next, if you need assistance please with any of the information you can contact support and we will be happy to help. Once your account is set up you will see how easy to use our control panel really is - if you can use eBay you can use our control panel! Remember though, we provide unlimited support and are happy to help you in whatever way you need.
I have purchased hosting from other eBay sellers only to find the service is very poor and they never answer their emails, how do I know your service is different?
I often get customers who have had bad experiences with other eBay sellers. Having worked in IT support for many years I know just how important efficient technical support is, that is why, unlike most others who sell hosting on eBay, I provide excellent after sales support andI always respond to my customers.
Are your servers reliable?
Yes very reliable. We have 99.9% Uptime.
What type of support is provided with this account?
We provide unlimited support, you can contact support via email.
What if I want to transfer ownership or terminate the account?
Please note that you may cancel your account at any time, you are not tied to any set contracts. However in the event an account is terminated, please be aware that all data will be lost. You are also free to transfer your domain to us (.co.uk only), there is no cost for this (unlike many other web-hosts, some charging up to £15). We will assist you should you wish to transfer your Domain.
What methods of payment do you accept?
We accept payment by PayPal only.
How do I cancel my hosting?
We are sure that once you are using our service you will stay with us, however, should you want to leave us at any time then simply email us and we will happily assist you with the transfer of your domain from our service - Please note that there is no charge for transferring your domain from our service, some web-hosting companies charge you for transferring your domain from their service - we do not. Remember, you are free to cancel the service at any time, for whatever reason.
How does the online web builder work?
Like our control panel, the web site builder is easy to use and it will take you through step by step building your website.
Will you help with the HTML code of my website?
As much as I like to assist all my customers, I am affraid I cannot offer support for debugging any HTML code as this is beyond the remit of technical support. but if you require a static website or a dynamic website built please contact us for a free quote.
Do you help with CGI scripts?
The CGI scripts which are available in your control panel all automatically install, and they come with have usage instructions, so there should never be a problem. In the event of a problem with these scripts we can provide support. However, we do not provide assistance debugging any 3rd party CGI scripts (scripts which you have installed yourself) with this offer, as this would require too much time and is a specialized service.
Will you put the price up?
We believe that excellent customer service is the key to a good business. So don't worry we would never increase our price to catch you out. We will notify you well in advance of any changes. Remember you are free to cancel our service at any time.
How do I contact you for support?
You can contact us 24/7 via our online support system. We respond to all support tickets within 24 hours, however our reponse time is normally much quicker than this or you can email us direct.
Do you prohibit any website material?
Please enjoy using our service and we hope it is of great benefit to you. However, we do not permit adult sites, and we strictly prohibit illegal file sharing and warez - any breaches of this policy will result in account cancellation.
What's your experience of Internet services?
Over 8 years at all levels, working in technical support, network administration, programming & IT management.
How can I pay for this unlimited hosting package?
Please use paypal.
What is your direct email address? - info@2lite.co.uk
Do you offer reseller packages? - Yes. Visit our other listings
If you need any other info please contact us. | 
Back to Search Results
) 
Print
Report item
