7 Days of receipt

Under the UK Distance Selling Regulations you have the right to cancel your order within seven working days from the day we deliver them to you. We cannot accept cancellations and return of software products if the seal has been broken.

Consumer Protection (Distance Selling) Regulations – We must provide you with information about our organisation, the product you are purchasing, written confirmation of your order and you have a 7 day period in which you can cancel the order. The procedure for cancellation is as follows: 

Notify us in writing within 7 days of receiving the goods of your intention to return them. Please include your name, address, item details and date of purchase so we can identify your order. 

The goods must be returned in their original packaging, unused, in new condition and suitable for resale. 
Goods that are not in a new, unopened condition may be refunded at our discretion, but will be subject to a restocking fee (currently up to 25% of sale price, depending on condition). 

You must pay the carriage cost of returning the goods; a tracked and insured delivery service should be used for all items with a value of £25 or more. 
The goods must be returned within 30 days of receipt. 
We will refund your original purchase price less our P&P costs.  We cannot offer cash refunds for items purchased online. A refund will be processed via the method in which the goods were initially paid for. For example, if a product was purchased using a credit or debit card, the refund will only be repaid to that card.