Payment by Paypal is the preferred payment method.
In most cases your package will ship within 3 business days of payment.
We ship via USPS priority mail, USPS First Class, USPS Parcel Post and UPS ground.
All international shipments are with USPS Priority Mail or First Classwhich we may use to serve you with better rates.
All internationals winers must provide phone number for shipping purposes.
International Customers- Bikes911.com is not responsible for Duties and Taxes. You may be expected to pay additional fees, taxes and duties upon delivery of your item. Please check with a local customs official for complete details.
Local Pick Up- Due to the nature of our home business and internet sales in general we are not able to accommodate local pickup.
Your satisfaction is our priority. If you are not satisfied with your purchase, please let us know. We will do whatever we can to make it right for you. If an item does not fit, we will swap for the correct size (if available), or take it back in the original packaging.
All used items are sold AS IS! No returns for any reason.
All new items may be returned within 7 days of receiving for Money back or Store credit.
15% restocking fee will be charged for Money back.
5% restocking fee will be charged for Store credit.
Shipping fees are not refundable.
All returned items must be in same condition as when they were received.
We do our best to describe the condition of our items. If we make a mistake in the listing then we will refund your payment and return all shipping charges within two business days.
If due to our error we are out of stock on an item listed, we will with your approval, substitue a similar like or better quality item. If a sutible substitute is not available in our inventory, we will refund your entire purchase price (via your original payment method) plus send an additional $2.00 to you via Paypal within two business days.
We are a internet based bicycle sales business and are a professional mobile bicycle repair business in the Dallas/Fort Worth, Texas area.
Bikes911.com and BikeMedics sells many varied bicycle components that are both new and used. Cycling can be a hazardous sport and all parts are sold as is with no express or implied warranty. Buyer uses the product at his/her own risk. Safe Roads and Trails to all.
Please contact us via email by clicking the"Ask seller a question" button at the top of the page or by emailing us at sales@bikes911.com. We answer email M-F 9-5 Central. We strive to answer all email within 1 business day.
You may contact us at sales@bikes911.com