Buyers automatically enter into a legally binding contract when they purchase the item from the seller if they win the online auction or use the Buy It Now feature. When purchasing one or more of our titles, please keep the following in mind if you have a question, or believe that you might have a problem: 1. Ship times are listed in all auctions and listings in US business days, which do not include holidays or weekends. 2. If you have a problem, please contact us. Free email services, such as Hotmail and Yahoo, are not always reliable. If you are having problems with your mail, or think we are not receiving yours, PLEASE CALL US, per eBay policy. We have a phone number set up to assist you, if you believe you have a problem. We are more than happy to help. 3. A Paypal complaint is NOT COMMUNICATION, and is a last resort, which should never be necessary with DVD Wizards. Email and telephone are communication. We answer all emails within 48 hours, during normal business hours, and you will receive an autoresponse if you write us, to indicate receipt of your email. If you have not recevied the initial autoresponse, something may be wrong on your end, or you may be using a free email service that blocks these notices. Also check your spam folder. If it has been determined that there is a problem, we are more than happy to issue a refund. There is no need for a Paypal complaint, as we are easily accesible. 4. Being a major retailer, we have high demand and may have a backorder, or our suppliers may place your item on backorder. Though rare, sometimes studios will even pull titles from the shelves. On the rare occasion your product becomes backordered, we will first notify you and your item will ship immediately upon availability, or we will refund your payment. We cannot be responsible for backorder notices blocked as spam by free email providers, or otherwise, mail placed in spam folders, nor mail blocked at the ISP source. Backorder notices will not be sent on special order items purchased in the ebay store, as they are a special order, and not a backordered item. You agree that you are aware of this factor prior to sale and will not hold dvdwizards responsible for this. 5. Please rate our DSR on ship times and shipping and handling accordingly. By purchasing this item, you have read the ship times and shipping charges ahead of time. It is unfair to judge us poorly on something that was agreed upon prior to purchase. We do everything that we can to assure your satisfaction, please be fair in judging our ship times and shipping and handling costs, which are detailed below and you have already accessed. 6. Finally, if you are purchasing this item from our ebay store, you agree that you have read this listing in its entirety, and you ackknowledge that items purchased through the DVDWizards eBay store may be special order niche items that may need to be placed on order, depending upon current stock level, popularity, and studio/manufacturer's sourcing of available product. By purchasing a store item you understand that this item may need to be ordered from the manufacturer, and that is is your responsibility to check on the status of said order. We will ship the item to you as soon as we receive it, and a shipping notice will be sent. If there is a perceived problem, please do not leave negative feedback without following eBay policy by emailing us (calling us with contact info if for some reason there are problems with your email) and, most importantly, giving our customer service department a try first. If your problem happens on a weekend, please give them a chance to respond during normal business hours. Our hours of operation are: Mon thru Fri 9:30 - 5:30 PST Sa thru Sun Closed Shipping, Tracking, and Insurance Details: Shipping and handling for box sets is not included in the multiple shipping discount, no exceptions. Shipping and handling includes shipping fees, labels, packaging materials, gas to the post office, and the time necessary for shipping, printing labels, manpower, etc. We have six distribution locations across the US. Ordering multiple items does not guarantee that they will ship together. One item may be in stock in one location, while another in a completely different hub. They can ship separately. Insurance is offered during checkout. If you do not opt for insurance, we do not cover items once they ship from our location. We will not be responsible for anything that happens to items once they are handed to the carrier. Furthermore, tracking will not be provided if insurance is declined in checkout. *Negative Feedback will be left for non paying bidders, and individuals who do not follow ebay contact policy and resolution Our goal is for you and us to have the best ebay experience, and communication is the key, on both sides. Email with any questions. Sometimes the ebay messaging system can place mail in your spam folder. If you feel you have not received a response, it is eBay policy that you look up seller information and call the seller prior to leaving feedback. If this step is skipped, we will have no choice but to leave negative feedback. Shipping and Handling: $5.95 First DVD & $3.95 each add, 7 to 14 bus days USA $6.95 First DVD & $4.95 each add, 21 to 30 Bus Days CAN $14.95 First DVD & $9.95 each add 21 to 30 Bus Days OVR We accept Paypal, personal check, cashier's check & money order. All items are brand new, factory sealed region 1 DVDs. We do not sell used or copied DVDs. Note on Bootlegs: As a consumer, you must be aware that bootlegs are out there, and as technology progresses, they are becoming rampant. Bootlegs have poor video quality, are typically missing extra features, different cover artwork, and sometimes have bad audio. Even discs manufactured in other countries are owned by other studios and have different features than US counterparts.. All of our films are brand new and sealed region 1 DVDs. Region 1 means that the film was made for play in the US. There is no such thing as Region 0 or Region 9 DVDs. These are merely a slick terms for bootleg. We do not sell copies. We sell our DVDs at cost, and we are a national retailer with one of the best price points in the business. This being the case, if someone is listing new DVDs cheaper than dvdwizards, odds are it could be a bootleg, manufactured in a country other than the US, or worse, a copy. This is not saying that our competitors merely selling a disc cheaper than us are selling a copy or a disc manufactured in another country, but if they are offering a deeper discount of $1 to $4, remember the saying, if it's too good to be true, it most likely is.