7 Days of receipt

If the purchaser does not wish to keep the items delivered to the purchaser by the company, the purchaser has up to seven working days after the day on which the items were delivered to the purchaser, to tell the company  in writing, or in another durable medium that the purchaser wishes to cancel. A phone call is not enough (although initially it is a good idea to ring us to discuss alternative solutions to cancellation) please keep some evidence of having given the cancellation notice, such as a certificate of posting or confirmation of fax transmission. The purchaser is under a statutory duty throughout the period of cancellation to retain possession of the items and take reasonable care of them, the purchaser can remove the items from packaging for inspection, however the company will not accept items for return under DSR that have been damaged or fitted or used by the purchaser. When the purchaser returns the items the purchaser must take reasonable care to ensure that the goods are not damaged in transit. If the purchaser does not exercise reasonable care and the goods are damaged, the company will claim against the purchaser for breach of this statutory duty. Please return the goods as soon as practically possible, in the condition the purchaser received them where practicably possible, the purchaser will be required to pay for all return costs. If the purchaser fails to return the goods, the company will claim against the purchaser for breach of the purchaser statutory duty. We will charge the purchaser the direct cost of recovery. This regulation applies to EEC residents only.