Tea Light Holders-Made From Mango Wood, glass top (471)

BACKGROUND

We started trading in Jan 2009 and decided to look to the internet as a means of expansion. We were so impressed by the ebay community values that we decided that this was the best way to present our range of products.

WE NOW KNOW THAT THIS WAS THE CORRECT DECISION, THANKS TO OUR CUSTOMERS, we read your feedback comments, that way we know you like the service that we provide.

We are constantly looking for new and interesting lines and will expand our range on a regular basis, many of our lines are imported from Thailand, but we are looking at other countries Why not add us to your favourites list?

CALL BACK OFTEN TO SEE WHATS NEW

TRADING POLICY

Customer service is our number one priority. We hold all the products that we sell in stock and aim to dispatch within three to five working day of receiving payment.

We aim to answer emails within 24 hours and usually a lot quicker. We can be contacted either by ebay messages, or by email at uniquecarvings@hotmail.co.uk

We also do our best to solve any problems quickly. We offer a returns policy for any item purchased but not required once delivered.  Items can be returned for a refund of the item value if unopened, unused, and in resalable condition at the buyers expense within 14 days of delivery.

Items delivered damaged, or not as described can also be returned for full refund.

PAYMENTS

Paypal payments is preferred, however we will accept cheques made payable to

Mr M Larner

ENVIROMENT

We aim, were possible, to re-cycle all packaging materials such as cardboard boxes, paper, shrink wrap, plastic, etc.

POST & PACKAGING CHARGES

As well as the actual parcel postage cost, our p+p charges include the cost of packaging materials (padded bags, bubble wrap etc), and the cost involved in storing, picking and packing your order, Please take into account the p+p charge when deciding to place your order.

RETURNS

Goods delivered but no longer required can be returned to us within 14 days of delivery at the buyers expense for a refund of the product value, providing the goods  are received back by us in an unopened and resale able condition, p+p charges are not refundable. For items delivered damaged or not as described, please email us at uniquecarvings@hotmail.co.uk within 48 hours of delivery.

FEEDBACK

If you are happy with your purchase please leave POSITIVE feedback and we will do the same.............IF YOU HAVE A PROBLEM WITH YOUR ORDER, PLEASE EMAIL US BEFORE LEAVING FEEDBACK AND WE WILL TRY TO RESOLVE THE PROBLEM.

FINALLY

If you have made a purchase from us, or plan to do so, THANK YOU. We will process your order as swiftly as possible