Customers are a businesses most important asset, without them there is no business. It is important to me that my customers are happy, and return as often as possible, and tell all their freinds what great service I give.
So I try to offer as simple a returns policy as possible.
For all items bought at a fixed price, you have fourteen days (minimum) after you have taken delivery of your item/s in which to assess your purchase, and if you want to return it for any reason, you may. Most items are also covered by a six or three month guarantee.
(The guarantee should not be taken as an indication of how long an item might last. It is simply in order to be sure that any repairs made during the overhaul are OK.)
Items bought at auction, you also usually be guaranteed as above, but the fouteeen day unconditional period may not always apply. (Eg. goods sold for spare parts.) All guarantees will still of course be honoured.
(Please note: If you bid by mistake, and do not want the item, tell me immediately, so I can make a second-chance offer. In these circumstances a non-payment strike can still be awarded by ebay after a refund has been made!)
Please also note: Auctions, including online auctions, are exempted from the requirement for a 'cooling off' period after purchase. You may still return items significantly not as described as required by ebay rules.)
How to make returns.
I do not anticipate that you will need to return any item supplied, but should the need arise please note the following.
If you do decide to return something as unwanted you must email me within seven days of receipt stating that you wish to return it unwanted, irrespective of any prior contact.
You must send it back using a recorded shipping method, and it must be insured. Once I recieve the item in good condition I will refund the full purchase price.
This policy normally includes used items too.
There are a few exclusions.
Items excluded include opened recorded media, certain perishable items, etc.
I may accept such items as date-expired film for return, provided the cartons are returned unopened, so I can be sure it has not been exposed!
IMPORTANT NOTE FOR RETURNS
It is important that if you return items, they must be packaged in the same manner as they were sent to you. If an item is returned incorectly, or ineffectively packaged then the item may not be refunded, even if you are returning the item as faulty.
That is because the item may be damaged by such packaging, and even if the item was faulty before returning it, it may be damged further, or be impossible to verify that it was in fact faulty before return.
Neither can I refund items genuinely damaged by the shipping service. I cannot make a claim for goods you have insured. (It's illegal!) You must do this yourself. Make sure you insure returned goods adequately!
For further detail check the pages in my eBay shop. | 
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