TROPICAL AQUARIUM FISH TANK THERMOSTAT HEATER 200 WATT

Payment,Shipping, Return, Warranty policy(please read before you purchase)

Customers please be patient and understanding, some items may have different term and condition. Please read our listing before you purchase order.
We have taken great care in presenting the products on our website as accurately as possible. However, the images you see will depend on your monitor's display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise.
1.0 Liability
We believe the information on this page to be accurate; such information is subject to change without notice. We are not responsible for any inadvertent errors. No warranty or representation (express or implied) concerning the accuracy of the information provided is given and customers should satisfy themselves that any product choice made is suitable for their intended purpose or use.

We pride ourselves on our customer service. In the rare event that you have a problem with your item please contact us (01216226558) mon-fri 10am-6pm or send the message via ebay (Please do not send any message to our email or paypal email) and we'll be happy to help.

2.0 Delivery

2.1 Goods will generally be dispatched the same working day*after payment has been cleared if ordered before 10am on a normal working day*. Otherwise your goods will be dispatched the following working day*. All orders placed at a weekend or bank holiday will be dispatched on the next working day*.
2.2 Please provide contact telephone number when you making payment otherwise we CAN NOT process your order. The driver may give you a call one hour prior to arrival. Please note not all couriers offer this service.
2.3 Due to this is expensive and frangible item, please check the tank glass carefully before you sign the delivery note. Fail to do this you will not be insured.
We offer full refund or replacement in case of damage in transit. This offer will be invalid if you fail to inform us the damage with pictures within 48 hours from receipt of goods.
2.4 Please be aware that delivery is to the front of your premises. At least two people needed to carry this item. Please provide correct address, and ensure someone is available to receive the goods.
* A working day is any day other than weekends and bank or other public holidays.

3.0 Cancellation and Return

3.1 If you are a consumer you have the right, in addition to your other rights, to cancel the contract and receive a refund by informing us within 7 working days of receipt of the Goods.
3.2 Goods must be returned within 14 days of cancellation by the buyer at the buyer’s expense and should be adequately insured during the return journey. A buyer will receive a full refund of all monies paid for the goods (including delivery charges, if any) except for return postal charges within 30 days of cancellation. If the buyer fails to return the goods following cancellation, shall be entitled to deduct the cost of recovering the goods from the buyer.
3.3 Returned goods must be in original condition, and in original packaging.
3.4 When returned goods are found to be damaged due to the buyer’s fault the buyer will be liable for the cost of remedying such damage.
* A working day is any day other than weekends and bank or other public holidays.

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We reserve the right to make changes to this site, these disclaimers and the terms and conditions at any time.

Postage&Parcking (shipping & Handling)

Postage Cost		Services Available		Available to
2.50		Royal Mail 2nd Class Standard		UK Mainland only
2.50		Royal Mail 2nd Class Standard		Some highland and island postcode(we will contact you, if you need to make extra payment)

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