Section (3).  ‘Terms and Conditions of Sale’.

[1] Payment
All items are advertised in shop in Great British Pounds £'s and pence (Sterling) and therefore must paid for in the same currency measure.
Payment should be received within one week of the purchase being made [Please note: An unpaid item dispute will be opened up if payment has not been received within this time scale].
We accepted the following as forms of payment:

[i] Paypal [this is safest and our preferred method of payment]. However, if you don’t have a Paypal account we also accept
[Ii] Personal cheques [Please note: Cheques must clear in our account before the item is posted out to you. Please allow up to 14 days for the process to complete] and finally
[iii] via a UK Postal Order [Please note: Postal orders must be made out [i.e. payable] in Great British £'s & pence (sterling)]
[iv] Paying cash on collection is an option we are happy to consider but this should be pre-discussed and arranged before any purchase (via auction or as a buy it now) is made.

In contrast however, We regret that we can not / do not accept the following as way of payment for an item:

[i] Any forms of payment made in a foreign currency. This means that cheques, postal & money orders must be converted into Great British £‘s & pence before they are sent. Those that aren’t in GBP, together with envelopes filled with Euros‘, Dollar bills (or similar) will be sent back to the buyer, return of post, minus the item and negative feedback will be left and although we are hoping this will change in the near future we currently can not accept]
[ii] direct payment from a Credit Card. However it may be possible to make a payment direct from your credit card into our Paypal account (authenticgifts@hotmail.co.uk) but this will depend entirely upon which credit card you own (Please note: if this is how you were hoping to pay for an item bought from us then do please check with your credit card supplier that this is a valid and viable option before any purchase is made (bid placed on an item).

[2] Postage and packaging (or ‘Shipping‘)

[I] Our shop policy is to exclude no-one from bidding on our items so every item that you see listed for sale in our shop we will post to any country - WORLDWIDE. However, bidders from outside of Great Britain (the UK) should please bear in mind before placing a bid that many of the items (such as some of the books) that we have for sale can be quite heavy and as postal charges are calculated (by the Royal Mail (i.e. the British Post Office) and not us) by taking the [size and weight] of an item and off setting this against the [distance] that the item has to travel to reach its final destination, some postal costs may appear to run quite high. However,

[2] The cost of packaging is always included in any the postal quote of an item and

[3] The buyer must pay the price of postage to their own destination in addition to the price paid for the item.

[4] We never, and are totally against those who, quote ridiculous prices for the postage of one of their items. The most we ever charge for packaging one of our items is 75p and that buys the winning bidder (at cost price) a specialist (vinyl) record mailer to ensure the safe delivery of there item. The cost of packaging books never exceeds 50p (even though all hardback books are sealed in a waterproof bag and fitted with cardboard corners before they are sent and for all of the other items that we sell and post to buyers there’s an even lesser charge than that.

[5] Items will only be posted out to buyers/winning bidders once they have been paid for in full (Please note: those buyers who wish to pay for an item by cheque should see the additional note attached to section [1] ‘Payment’ sub-section c [ii]

[6] We aim to post every item with 24 hrs of payment for it being received and so in order to do this we post items that have been paid for twice a day (Monday to Friday at 11am & at 4.30pm) & once again on a Saturday morning at approx 10:30am. Items that have be bought and paid for 1 hour before those times will make the nearest postal run to it. Items paid for inside that last hour or later or on a Sunday or public holiday will be posted in the next available outward bound postal run.

[7] Due to problems in the past and the impatience of some previous buyers it should be noted that we do not send any of our items via SURFACE or OVERLAND MAIL (so please don't buy an item thinking we will because we won’t).

[8] Additional Postal insurance

[i] Additional Postal insurance either through the use of a ‘Recorded*’ or ‘special*’ delivery service’ or as ‘to sign for*’ item when mailed is NOT INCLUDED in the postal price quoted with the items for sale in our shop. The price quoted with each item covers the cost of packaging up the item and for the item to be sent via FIRST CLASS POST [if inside the UK and via ROYAL MAIL AIRMAIL if the parcel is to be sent overseas] However,

[ii] The option of taking out additional postal insurance (in the form of one of the above*) is offered to every buyer/successful bidder on every item bought/won at auction from our shop. The offer is made in the form of an option (that needs to be selected) on the electronic invoice sent out to buyers/winning bidders when an item is bought/won. This will not be selected automatically. The action of accepting additional postal insurance on an item bought is the responsibility of the buyer/winning bidder and therefore must be selected manually*. (see below for how to do this*). The extra insurance selected must then be paid for* (see below for the prices of additional insurance*) at the same time as the item, which they have just bought, is also paid for.
[iii] To decline the offer of additional postal insurance all the buyer/winning bidder need do is nothing!. The invoice sent out is set with the option of additional postal insurance de-selected and it will only be added if the buyer / winning bidder completes the action in 2h[ii] themselves.

[N.B.*accepting the offer of additional postal insurance is relatively easy. All the buyer/ winning bidder needs to do is click on the ‘postal insurance’ option on the invoice sent out to them and make sure it gets added to the invoice amount]

[N.B.*the extra cost of taking out additional postal insurance is set by the post office and not us. The price (which is as well as not instead of the existing postal charge) is £1.50-(UK) and £3.50-(to anywhere overseas)].

Disclaimer: Although damage sustained by items in the post and items going missing whilst in the post is relatively rare, it does from time to time happen which is why our advice to all buyers/winning bidders has to be for them to take out the extra insurance on any item bought from us/our shop but we are also aware of the extra cost burden this places on the buyer/winning bidder.

Due to the fact that the option of taking out additional postal insurance on every item we sell is offered by us and because, once an item has been posted* we no control over it’s wellbeing or indeed the type of handling/treatment that the parcel might receive during it’s time in the post, we can not (and will not) take any responsibility or be made responsible for any loss of an item or damage caused to an item during its time in or journey through the post that is not covered by the additional postal insurance offered.

Should an item without additional postal insurance be lost or get damaged during its time in the post then we will try assist by confirming the dates, times and postal receipt numbers etc (*as postal receipts are always obtained (as proof of postage) and kept (for our records) on every item we send out to buyers) but we will not get involved in any claim made against a postal service and buyer should also be aware we can not simply hand over postal receipts (so that they can make a claim) if there are other items on the same postal receipt.

In short: Issues involving uninsured items are the responsibility of the buyer and the relevant postal service provider.

[3] Our Policy on Return’s (our ‘Return’s Policy‘)
(inc. the procedure that needs to be followed when returning an item to us)

We offer a fully refund on any item

[i] differs significantly from it’s description* when it was adverted (listed) and sold or
[ii] is in some way, faulty, incomplete or broken* when it’s was advertised in it’s description as being / doing something different

To request (make a claim for) a refund on an item the must first fit into one of the two categories (either [3]a[i] or [3]a[ii]). if it does then the following 3 steps must be taken in the order in which they appear below and within the set time frame stated.

The 3 steps are

[Step 1] The buyer should notify us as soon as he/she realises that there’s a problem with the item they have bought. Contact should be made within 7 days of the item being received by the buyer

[Step 2] The buyer should explain exactly what the problem is with the item they have bought (this is because there maybe a simple solution to the issue and the item may not, necessarily need to be returned to us. If no simple solution can be found then the buyer will be invited to return the item to us, this brings about ‘step 3’ [step 3] once invited to return the item to us the buyer then has seven days (1 week) in which to get the item to us. Whenever possible the items original packaging should be used to mail the item back to us or if damaged when the item was opened, upon it’s receipt, the similar packaging will suffice providing the item is returned safely and in one piece.

Once the item has reached us and providing it is in good order (except for the fault/damage that cause it to be returned in the first place) a refund of all costs incurred will be arranged and paid* back to the buyer in full.

[Please note] *the ’description‘ of the item spoken about in [3]a[i] and [3]a[ii] is taken from the actual words in the items listing

[Please note] *The policy is not valid on any item damaged by or during or caused by it’s journey in the post .

[Please note] *All refunds will only be paid to buyer who return an item via the same method in which the item was originally paid for in (i.e. > payment for and item via cheque, buyer will receive a cheque containing the refunded amount ) (Paypal > returned payment will be through Paypal etc)