Sumvision Cyclone MKV + Freecom Mobile Classic 500GB

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• About us
• Payment
• Shipping
• Returns Policy
• Other Information

About us

 

  

   
Established in 2003, Crispy Water Ltd is a UK based Company offering a wide 
variety of quality items at prices far cheaper than the high street. Due to our 
discount pricing and the quality of our merchandise we have established ourself 
in a very competitive position in the online retail market. We are VAT 
registered and every order will be accompanied by a VAT Invoice.
  
 

 

• About us
• Payment
• Shipping
• Returns Policy
• Other Information

Payment

PAYPAL




PayPal is a fast and convenient way for customers to pay for their purchases. In order to protect both buyer and seller, we have adopted a policy of shipping only to confirmed addresses. In the event that your delivery address is not confirmed, we may need to complete additional security checks before shipping your order.
In order to offer a fast, safe and efficient service to our customers, PayPal is the only method of payment we can accept.
Please note that PayPal e-cheque payments can take up to 10 days to clear. We do not allocate stock to an order until payment has been cleared. If you require your order urgently, please use a debit/credit card or existing balance to fund your payment.

• About us
• Payment
• Shipping
• Returns Policy
• Other Information

Shipping

    

        

            
We are an internet 
   only business and do not allow collections.

We always ship orders as quickly as possible after payment. All items are packed to prevent 
   tampering or damage in transit. Some items are built to order and we ask that you allow extra time for their delivery.
            
 
            
Although we will try 
   to despatch your order as quickly as possible, it can take up to 10 
   working days to deliver an order. If you need the item urgently, 
   please select Expedited Service and we will always ship your order 
   within one working day for orders placed by 3pm. Once an expedited 
   order is despatched it is guaranteed to be delivered within two 
   working days to UK mainland and three working days for non-mainland.
            
It is not always possible 
   to send items by Expedited delivery and we will notify you as soon 
   as possible if this is the case.
   
Deliveries are on working 
   days only between 8.00am and 6.30pm and a signature will normally be 
   required.

Delivery Problems
We will email you to 
   tell you that your order has been shipped and is on the way. If you 
   do not receive the item within the expected time, please contact us 
   so that we can try to trace the item for you. Please note that Royal 
   Mail will only class an item as lost 5 working days after posting.
   
If you think your item has 
   been tampered with or damaged in transit, please notify us 
   immediately. If you notice at the time of delivery you may refuse to 
   sign for it. It would also be helpful if you email us digital photos 
   of the item. 

Deliveries will only be made to address you 
   give us when placing your order. If you are likely to be out, please 
   use your work address or the address of a friend, relative or 
   neighbour in eBay checkout and PayPal.

Items that are undelivered for 4 working days will be returned to us. An additional delivery charge will be required before the item can be re-delivered. We do not refund shipping costs for non-delivery unless it is due to our fault or the fault of the shipping company.

MOST PROBLEMS CAN BE AVOIDED SIMPLY BY THE CUSTOMER PROVIDING US WITH A DAYTIME TELEPHONE NUMBER.
            
        
    

• About us
• Payment
• Shipping
• Returns Policy
• Other Information

Returns Policy

Please read the following information as it explains the 
rights and responsibilities of both the buyer and seller. We urge all buyers to 
review this information prior to making a purchase from us to avoid any 
misunderstandings at a later time. The sale of goods via the internet are 
governed by the Consumer Protection (Distance Selling) Regulations 2000 
for consumers, referred to as DSR. Business to business 
transactions are not governed by DSR and such transactions will be covered by 
the Sale of Goods Act 1994 for business buyers. Our policies are 
designed to comply fully with the relevant law and nothing included here should 
affect your statutory rights. In the event that any part of these policies does 
not comply with the law (for example when the law has changed), that part may be 
disregarded, but the remaining provisions will remain in force.
The main points of our Returns Policy are laid out below 
for convenience.
CANCELLATION 

You have the right to change your mind within seven days of receiving your item. 
If you decide that you do not want the item you purchased from us, you may 
cancel the contract and return the item for a full refund. We do not offer a 
trial or test service on any of our goods and it is your own responsibility to 
assess the suitability of the item prior to purchase. You may inspect the goods 
but you do not have the right to cancel your order once the goods have 
been opened or used, even if you notify us within seven days.
If you do decide to cancel your order, you must notify us 
in writing within seven days, either by post or by email. Once you have notified 
us, you then have a further 14 days to return the unwanted item to us. It is 
your own responsibility to restore the goods to us in good condition. You will 
be required to arrange and pay for the return delivery or postage costs and any 
additional packaging materials that may be required. Once we receive your item 
in good condition, we will refund the value of the item(s) purchased, less the 
delivery costs.
There are some exceptions to the right to cancel, such as 
personalised or customised goods, unsealed software, audio or video CDs or DVDs, 
and auction sales. If you have requested a premium service for your original 
delivery, then you will not be entitled to have this refunded in the event of a 
cancellation. For example, if you have requested expedited delivery instead of 
standard delivery, your refund will not include the delivery charges.

 

FAULTY GOODS

If your item develops a fault, please contact us for advice before returning it. 
Before asking for the item to be returned, we will first provide technical 
support in the hope of rectifying the problem. Once we have ascertained that the 
item has a fault or other problem that can not be corrected remotely, we will 
then provide instructions on how to return the item to us for service.
Depending on the item in question, we may ask you to 
contact the manufacturer directly as they may have dedicated customer support 
for your product. In many instances, the manufacturer may offer customer service 
and warranty that is more comprehensive than our own. For example, certain 
manufacturers offer on site service where a technician will visit your home to 
repair or replace the item in the comfort of your home. In the event that you 
decline such service and insist on being provided with service by the Seller, 
you will be liable for all collection and delivery charges.
When we receive a returned item and confirm that it is 
faulty, we will do the following:

 
Repair the item or replace the faulty components or 
 parts in order to restore the item to good working condition. 
 
 
If we are unable to repair the item or replace faulty 
 parts or components, we will replace the faulty item with a fully working 
 one. The replacement will be of comparable age and condition to the item 
 returned to us. Where appropriate, this may mean that your item is replaced 
 with a refurbished unit. The replacement unit will have an equivalent 
 warranty period to the original unit supplied. 
 
 
If we are unable to repair or replace the item as 
 described above in points 1 & 2, we will offer an alternative item of 
 equivalent or superior specification. This situation would normally only 
 arise if the item in question is more than six months old or has been 
 discontinued by the manufacturer. 

If your item develops a fault outside of the cancellation 
period, you will be responsible for the cost of returning the item to us. Once 
the item has been repaired/replaced, we will return it to you at our expense.

 

DEAD ON ARRIVAL (DOA)

If you receive your item and upon opening it discover that it does not work, 
this is classed as DOA. You need to notify us in writing within seven working 
days of receipt to confirm that the item is DOA. If we receive notification of a 
fault after seven working days and we will not accept the item as DOA and the 
normal Faulty Goods procedure will apply. Once you have notified us you should 
then return the item to us within 14 days in good (as new) condition in the 
original packaging and complete with all supplied components, accessories and 
instructions. When we receive the item, it will be tested to confirm the fault. 
Once the fault has been identified, we will send a brand new replacement or 
issue a full refund, as per your instructions. When an item is DOA, we are 
responsible for all additional delivery charges incurred. We will reimburse your 
costs for returning the item to us and if a replacement is sent out we will be 
responsible for all costs.
NO FAULT FOUND (NFF)

When an item is returned as faulty or DOA, it will be tested by our technicians 
to confirm the fault. If we are unable to reproduce the fault we may need to 
continue testing for a longer period of time. If we are still unable to 
reproduce the fault, the item will be classed as NFF. In this case the buyer is 
not entitled to a replacement or refund and will be required to pay for the item 
to be sent back. Upon request, we will refer the item to an independent service 
agent for further testing. If the fault is then confirmed, we will deal with the 
item in the usual manner as a faulty item or DOA. However, if the independent 
tests confirm that the item is NFF, the buyer will be liable for the cost of 
having the item tested independently. These charges will need to be paid before 
the item can be sent back to the buyer.
If an item is NFF but the buyer does not wish to have it 
sent back then the Seller may, at it's sole discretion, accept the item back for 
refund. However, such refund will be subject to a restocking fee (typically 30% 
depending on the condition of the item).
FITNESS FOR PURPOSE

It is your own responsibility to ascertain whether an item is suitable 
before purchase. The descriptions provided on Amazon are designed to convey the 
general characteristics of the item in question and should not be regarded as a 
recommendation. Items that are unsuitable for your specific needs or 
circumstances or are incompatible with other items that you own may be returned 
under our cancellation policy. However, such items would not normally be classed 
as "unfit for purpose" as referred in The Sale of Goods Act and we are not 
obliged to accept such items for refund or replacement.
RETURN DELIVERY
If you are returning an item to us 
and expect to recover the return delivery charges from us, we will only refund 
such charges if they are covered under our returns policies. Buyers should 
select an appropriate method of return delivery as we will not reimburse 
excessive or disproportionate charges. Where appropriate, we will provide advice 
regarding the best method of return delivery. If the Buyer decides to send an 
item back using a premium (express) service instead of a standard service, we 
will only be liable to refund the equivalent of the standard delivery charges.
INTERNATIONAL ORDERS

International customers should be aware that all sales are governed by the 
laws of England & Wales and these may differ from the laws of your own Country. 
Please be aware of our policies before placing an order. In particular, you may 
wish to consider the cost of returning an item to us if you wish to cancel or if 
the item is faulty.

 

• About us
• Payment
• Shipping
• Returns Policy
• Other Information

Other Information

 

 

  

   
We warrantee and represent that the goods are as described in the above listing. We specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Customers should satisfy themselves that any item choice made is suitable for 
their intended purpose or use. We pride ourselves on our customer service. 



In the rare event that you have a problem with your item please contact us and we'll be happy to help. We always seek to reach an amicable and mutually 
acceptable resolution to any problem or dispute through direct communication with the customer. However, in the event that agreement cannot be reached, we will agree to third-party dispute resolution such as Square Trade.



Customers are requested to read our terms and conditions before placing an order with us as these will explain the rights and responsibilities of buyer and 
seller. Our full terms and conditions can be seen by clicking 
   
   here.