7 Days of receipt

We're confident that you will love the products you buy from us, but in case there are any problems we operate a full and fair refunds and returns policy.

If you feel that your goods are not as described or are not fit for purpose, please contact us telling us why as soon as possible, but at least within 7 days of receipt. We will agree the most appropriate solution with you, you will be treated on a case by case basis. We may require you to return the goods to us (at our cost) for inspection before replacement or refunds are processed. 

If your items are not faulty, damaged or misdescribed but you have simply decided that you don’t require them, we operate a full returns policy. You need to contact us to advise us that you wish to return product(s). You should return products to us within 7 days of receiving your order. Upon receipt of the item(s) we will refund your payment, including the original P&P you paid, provided the goods are returned in the condition in which they were sent to you.

You are responsible for choosing and paying for appropriate postage for returning any products not required. Outgoing postage refunds (i.e. the P&P you initially paid) is limited to the basic listed P&P costs. If you requested upgraded or guaranteed delivery services at the time of purchase, these additional costs will not be refunded.