Our Returns Policy
At SerCal we want you to be delighted every time you deal with us. Occasionally though, we know you may want to return items. That's why if for any reason you are unhappy with your purchase, you can return it to us in its original condition, as follows:-
(2) Step-By-Step Guide to Returns
Please follow the following steps for returns. Failure to follow these procedures may result in your return being rejected upon receipt.
(3) How do I get an RAN number?
You must obtain an RAN (Returns Authorisation Number) number before making any returns. To obtain an RAN number please contact Customer Services on 01302 739998 or email sales@sercal-electronics.co.uk and provide the following information:-
 The SerCal invoice number
 The order reference number
 The part number(s) to be returned
 The reason for returning the goods (including a full fault description if there is a problem with the product)
 The method of return should be confirmed with Customer Services whilst obtaining an RAN number.
(4) What if there is a problem with the product?
You will need to give a full and detailed description of the fault or error before an RAN number can be issued.
If returning by post you must obtain proof of postage from the Post Office. Please keep the receipt for your records
Certain items are covered by the manufacturer’s warranty. The quickest option is for you to return such items direct to the manufacturer. If you prefer, SerCal can facilitate the return. We will ask you to obtain a returns authorisation number from the manufacturer before sending the product back to SerCal.
(5) How do I pack it?
All goods returned must be securely packaged and returned in equivalent packaging to that in which they were received. SerCal cannot accept returns if goods have been damaged in transit as a result of inadequate packaging.
Please clearly mark the RAN number on the outer transit packaging of your return. Do not write on or mark the product packaging. Please enclose a copy of your invoice(s). | 
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