-Payment is to be made within five days of auction end or purchase date.
-Payment can be made by Paypal, postal orders, bank transfers or by credit/debit card over the telephone.
-All purchases must be paid for in GBP and will be dispatched on receipt of cleared payment only. Payment by Echq will not be dispatched until clearance which may take between 3-14 days.
-International & European purchases must be paid via Paypal or credit/debit card in GBP.
-We post monday to friday only and no posting obviously on any Bank Holidays.
-If you are ordering Internationally please ensure you allow plenty of time for you purchases to arrive - we suggest ordering at least 2 weeks in advance to guarantee delivery.
-We charge a maximum courier charge of £7.00 (UK only) with the exception of some cake stands, no matter how much you purchase so take full advantage of combined postage NOW.
-We will attempt to dispatch all purchases within 48 hours of receiving cleared payment, however please allow 7 days during busy periods.
-Delivery within the UK takes 1-2 days although shipping times are by no means guaranteed.
-You MUST provide a delivery address where someone will likely be in to sign for the parcel when sent by a courier service(e.g. Home address/Works address). Courier service will attempt to deliver 3 times only and then the consignment will be returned to us and you as the buyer will be liable for redelivery charges.
-Once your item has been despatched by us, the responsibility for the consignment passes from the seller to the courier/Royal Mail so we shall not be held responsible for failure to deliver or for a delay in delivery, caused by problems with the courier/Royal Mail or no-one being at home to sign for the package.
-If the consignment does not turn up within the specified time then we are more than willing to help you trace your consignment.
-Certain postcodes, not considered part of mainland UK by our Couriers, will be subject to a surcharge of £5.00 so please ensure you check before purchase to save any 'suprise' extras.
See below for details of postcodes this includes:
The following postcodes are subject to a surcharge only where a parcel weighs over 2kg.
BT, GY, HS, IV, IM, JE, KW, ZE, AB31-AB38, AB41-AB45, AB51-AB56, FK19-FK21,KA27, KA28,PA20-PA49, PA60-PA78, PH1, PH5-PH10, PH15-PH26, PH30-PH44, PH49, PH50, TR21, TR22
By bidding on or purchasing an item you are entering into a contract which you must honour. Non-paying bidders will be reported to EBAY, and negative feedbck will be left.
All items are available at time of listing but are also sold in our retail shop premises and via our website so may need to reordered so please ensure you order your goods within a reasonable timescale for your project.
PLEASE NOTE THAT WILTON, WHO SUPPLY SOME OF OUR STOCK DO DISCONTINUE PRODUCTS FROM TIME TO TIME, IF THIS HAPPENS AND AN ITEM IS NO LONGER AVAILABLE YOU WILL BE ISSUED WITH A FULL REFUND.
It is as simple as that. Please read our feedback for futher proof of our great value products and lightning delivery times.
We are a major UK and International supplier in all aspects of Cake Decoration & Sugarcraft Supplies so all our stock is brand new. We have been in business for over 20 years supplying to both the Trade and Public Sectors.
You can visit our retail premises at-
BASIQUE - 87 Burntoak Broadway Edgware HA8 5EP Tel:020 8951 5088 or
CAKE SHACK - 849 High Rd Goodmayes Ilford IG3 8TG Tel:020 8586 1341
Please feel free to contact us with any questions or concerns:
Email: ebay@sugarshack.co.uk
FREEPHONE: 0800 597 5097 (UK Only)
INTERNATIONAL: +44 (0)20 8586 1341
Lines open from 9.30am-4pm weekdays GMT
Overseas Charged at Standard Rate
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