If you have
any questions regarding the products or delivery services we offer,
either before you make a purchase or afterwards, please give us a
call on 08707 707631, Monday to Friday between 8am and 5pm. During
weekends and evenings you can leave us a message and we will get
back to you the next working day. Alternatively you can email us at
FusionFurniture@sharp-ideas.co.uk. We try and respond to emails as
and when they arrive, but if for some reason we are unable to answer
your query immediately, we will reply by the next working
day.
To help us
provide a fast and efficient service please include the following
details whenever you contact us:
- Full Name
- Order Number
- Item Name
- Telephone Number
The
information below will hopefully answer some of the questions you
might have about buying furniture online, as well as clarify our
delivery and returns policies. For further information feel free to
contact us on the above details
The
information below will hopefully answer some of the questions you
might have about buying furniture online, as well as clarify our
delivery and returns policies. For further information feel free to
contact us on the above details.
I’m unsure about the colour of a product?
We know that the last
thing you want is to open your latest online purchase only to find
that it just won’t go with the rest of your carefully styled décor.
Don’t worry, because we have material swatches available for the
majority of our upholstered products, such as sofas and armchairs,
which we will happily send out to you for comparison
Though we
can not send out colour samples for our other product ranges, we do
offer a 7 day no quibble return policy, so if when it arrives you’re
not completely satisfied with your colour choice, contact us and we
will arrange for it to be returned.
However,
please note that whilst we will refund the cost of the product, you
will unfortunately still have to pay both the outbound and return
carriage charges. Also, to qualify for this refund you must return
the product unused, unassembled and in its original
packaging..
How do I know if it will fit through the door?
For our larger items, such as
Sofas, Dining Tables and Sideboards, the box dimensions are given
along with all the other important information on the relevant
product pages, so please ensure that the item will fit through your
door before placing an order.
Can I cancel my order?
An order can be cancelled up to the point of
dispatch. You will receive a Dispatch Notification confirming when
your item has been sent and is no longer possible to
cancel.
When can my purchase be delivered?
Weekend deliveries can be expensive and we
therefore do not offer this as a standard delivery option. Please
contact us before placing your order and we will provide you with a
quotation.
Similarly,
we are also unable to offer deliveries for a set time as this is
almost impossible to guarantee. However, we do offer a 9:30am
service and a Noon service for some of our products, so again,
please contact us and we will provide you with a quotation.
What if I am out when my goods are delivered?
We highly recommend that
you stay in to receive your goods, and thereby eliminate any
potential disappointment. For details of when your product will be
delivered and how you will be informed of this, please refer to the
individual product listings, where you will also find information on
what will happen should you miss the delivery.
Where do you deliver to?
The price quoted
for each delivery is to UK mainland addresses only. We can deliver
to the Scottish Islands, Channel Islands, Isle of Man, Isle of Wight
and Northern Ireland, but there will be an additional delivery
charge. This charge is dependant on location and the type of product
ordered, so please contact us either by phone or email to find out
the exact price and arrange delivery.
We
apologise as we are currently unable to deliver to an international
address outside the UK.
How will my purchase be delivered?
Information regarding how each product will be
delivered can be found under the delivery details section shown
above. If you are still unsure, please contact us on 08707
707631.
Can I come and collect the item personally?
Unfortunately we do not
operate a collection service. This helps us keep costs low and
benefits you in the form of lower prices and extra savings. Plus,
don’t forget that we offer a range of reliable and cost efficient
delivery services to help accommodate your needs.
Do you discount delivery on multiple purchases?
If you are interested in
purchasing multiple items, please contact us and we will let you
know if a discount is available.
Please take
the time to read our returns policy before making a purchase. We are
proud of the products we sell and the service we provide, but we
also understand that occasionally things can go wrong. When they do,
we want them solved as quickly and efficiently as possible and we’re
sure that you want the same. By reading the following information
you can help us achieve that.
My item is damaged…
If when you
receive your goods they are damaged, you must contact us within 24
hours of taking delivery and we will arrange a replacement for you
as quickly as possible. If for some reason you are unable to send
the item back with the carrier, please inform us of this when you
contact us and we will make arrangements for the damaged item to be
collected..
If we have
the item in stock we will dispatch a replacement as soon as the
damaged item has been received by us and inspected. If the damaged
item has a longer lead time, then where possible, we will do our
best to deliver the item faster than was originally
available.
Photos of
any damage will help speed up the replacement process as we may be
able to dispatch a new product before receiving the old one. Please
send any photographs to
FusionFurniture@sharp-ideas.co.uk.
Should you
decide you do not want a damaged product replacing you will
unfortunately, still have to pay for both the original and
collection delivery charges.
We reserve
the right to inspect any goods returned to us, before issuing credit
I have changed my mind…
We hope that you will be happy with your new
purchase, but we do accept that sometimes you need to see it in your
own home before you can know for sure if it’s the right item for
you. That’s why we offer Home Approval with everything we sell. If
you do wish to return the goods, you must inform us of this within 7
days of receipt of the item, and then return it unused, unassembled
and in the original packaging.
To return
the item back to us you can either arrange for delivery to our
warehouse yourself, or we can have the item collected at a time that
is convenient for you. You will unfortunately have to pay for the
return delivery and extra costs will be incurred for weekend
delivery, so we recommend you select a weekday collection. Once the
item has arrived at our warehouse and has been inspected we will
refund you the full amount, minus the original carriage charge and
the return carriage if this has also been arranged by us.
IF
YOU DO NOT AGREE TO, OR UNDERSTAND, THE ABOVE RETURNS POLICY, PLEASE
CONTACT US TO DISCUSS IT BEFORE MAKING YOUR
PURCHASE.