Where applicable all our products are covered by a 12 MONTH WARRANTY.
If a problem occurs with a product, we'll support you with advice, and if necessary give you instructions how to return the item to the supplier for a repair, replacement, or credit towards buying a different model.
• According to our terms and conditions, you need to contact us first if you have a product issue. We will authorize the return and give you an RMA (return to manufacturer authorization) tracking number for the case. Any products returned without prior authorization are liable to additional handling charges at our discretion.
Exceptions to Warranty
• The user voids the warranty if s/he flashes the firmware of a device, opens the body in an attempt to fix, or otherwise uses the device in a way that is not considered normal usage.
• The warranty does not extend to free repair or replacement in cases of damage to products or through general wear and tear.
• Batteries have a special condition applied to them due to impracticability of applying a 12 month rule.
Returns Must Meet ALL Applicable Criteria
• If your returned product does not match all applicable criteria listed below, it will be rejected by our Returns Warehouse and returned back to you at your cost. Consequently, your RMA will be nullified, any credit request will be denied, replacement orders will not be made, and you will be charged for all shipping to and from our Returns Warehouse that may be incurred Gcom Uk Ltd.
By requesting an RMA from us you hereby agree to accept our shipment of the return back to you and to the payment of all shipping costs to and from our Returns Warehouse.
Basic Criteria
• All returns must include the following:
1. Original packaging (manufacturer's box, Styrofoam, plastic bags, etc.)
2. Original intact UPC barcode. Do not cut out the UPC code (for rebates) until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA or credit request status.
3. Valid Return Merchandise Authorization (RMA).
4. Original packing slip. Do not mail or dispose of the packing slip (for rebates) until you have examined and tested the product to your satisfaction.
5. The return must be complete and include all accessories (transformers, antennas, remote controls, batteries, software disks, etc.)
6. Manufacturer documentation (manuals, warranty cards, registration information, etc.)
7. The RMA number must not be written on the original manufacturer's packaging or box. Please write the RMA number on the label used to return the item or the brown shipping box. Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you at your cost.
Basic Return Policy – for Products returned to us as unwanted items.
• Unless otherwise stated on our eBay listings, you have 14 days from the date your product left the warehouse (regardless of when you actually took delivery of the product) to get a valid RMA from us and get your product to a shipper to return back to us. The RMA must be valid, unexpired, and issued for the product being returned.
• Except as provided for verified defective products (See Special Returns Policy for Defective Products below), you will be responsible for all shipping charges for returns sent to our Returns Warehouse.
• All products are subject to a 25% restocking fee (except where prohibited by law) if returned to us as unwanted undamaged items.
• Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and basic returns policy, the purchase price less the restocking fee will be credited to the credit card used for the original purchase. Or the PayPal account used.
• Please allow up to fourteen days from shipment for your return to arrive at our Returns Warehouse, delivery times vary based on the shipper you use. Your return will be processed within 5-7 business days (excluding Saturdays, Sundays, and holidays) after receipt of the item.
• The risk of loss for the product being returned shall be with you at all times during the shipment of such product to the returns centre. Title to the product being returned will remain with you at all times.
Special Return Policy
Defective Products
Defective products can only be returned in exchange for the exact same product, or at the sole discretion of Gcom UK Ltd, the purchase price will be credited to the credit card used for the original purchase (or, if possible, through the original payment method such as PayPal).
Defective products may only be returned within 14 days of the date your product left the warehouse (regardless of when you actually took delivery of the product). Once your return is processed, and is verified to meet the basic criteria above and to be defective, your replacement order will be sent to you. | 
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