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General Information About Sticks & Stones and our Products
How To Recognise Quality Tiles
Many, many products sold by our competitors both online and in national stores, use a non-moving pattern in their manufacture. This means that every tile looks
exactly the same. It is obviously not possible to tell this from a single sample and can be difficult to spot on photographs. It will, however, be very obvious when the product is installed in your kitchen or your bathroom and as eat breakfast or have a bath you notice that the tiles which you thought were 'natural' looking are actually mass-stamped with
EVERY TILE LOOKING THE SAME
Most of the products we stock use a
random pattern
to create a more
natural look. This can be achieved in a variety of different ways including one dimensional or two dimensional roller prints or double-loading which gives a 100% random pattern. These advanced processes require more skills & knowledge to develop and more advanced, expensive machinary to produce but result in a signficantly more attractive and natural look. Don't accept the poor design of lower quality products - if in doubt please ask us for more information.
Adhesives, Grouts & Sealants At Trade Prices - No Additional Delivery Charge
15kg Granfix Multifix Waterproof Wall Adhesive
High strength, ready-mixed, flexible wall adhesive for use with both small and large format tiles
Sticks ceramic,
porcelain, glass & stone tiles
Suitable for use in showers and bathrooms
Self-priming and suitable for use onto plaster, brick and wooden substrates
20kg Flexible Fast Setting Wall & Floor Adhesive
High performance, fast-setting, flexible powder adhesive for use on walls and floors
Suitable for use with under-floor heating
Polymer modified for low porosity materials including
porcelain and stone
Suitable for use onto concrete and rigid wooden substrates
High Performance Wall & Floor Grout
Highly
water, dirt and mould resistant grout for use in kitchens, bathrooms & other high traffic areas
2-20mm joint width on walls and floors
Suitable for use over under-floor heating & wooden floors
Choice of 10 colours including white, limestone, black & ivory
Flexible White Wall & Floor Adhesive
High performance, fast-setting, flexible powder adhesive for use on walls and floors
White formulation minimises risk of staining grout and allows use with translucent and holed materials
Suitable for use over under-floor heating & wooden floors
Polymer modified for low porosity materials including
porcelain and stone
Timberflex Wood Floor Adhesive
Two part, fast-setting floor adhesive
Designed for application
directly onto chipboard & floorboards
Polymer modified for low porosity materials including porcelain and stone
Sealants for Tiles, Slate & Stone
Specific sealants are required to protect:
Unglazed porcelain
Marble, Travertine, Limestone & most other stones
Slate
Terracotta
Underfloor Heating From European Leader DEVI
Heating up to 150 Watts per square metre
Versions suitable for use over timber & concrete floors
Easy-to-install mat format: just unroll & tile
Ten year guarantee
How to Order and Other FAQ
Why are the prices so low?
As one of the largest importers of tiles, wood and stone in the UK, when buying from us you are cutting out the middle man and taking advantage of our large buying power. This allows us to offer wholesale prices to the end customer.
Is there a compromise on quality or design?
Absolutely not. We regularly visit factories and trade fairs in Europe and Asia to monitor quality and select the best designs. Our tiles generally retail in other showrooms at double or triple the price we are selling them at on eBay. Order a sample now and you will be able to see the quality for yourself.
How do I select which product is right for me?
You can browse by category from the menu at the top left of the page or use the "shop search" to look for products with specific criteria e.g. stone, marble, porcelain, grey. When you have chosen products of interest we encourage you to order a sample. If you have any specific product questions, please email or telephone us.
Can I order samples?
Yes. To order a sample of a product, click on the "order free sample" button at the top or bottom of the item description. This will search for the sample which matches the product you are currently looking at. Select this and then "buy it now". Please note eBay does not allow items to be listed for free so we have to charge a nominal penny. Postage on up to 3 samples is £4.99. We will send you large samples (generally full tiles but a minimum 30x30cm for large tiles)
How do I order the quantity I require?
Unless otherwise specified, auctions are for one square metre (m
2 ). At checkout you will be offered the opportunity to buy other products. Included in the list is the product you have just bought through eBay. When you select this, you are able to specify the additional quantity you require (to the nearest m
2
). This will be charged at the same price as the auction / eBay shop listing. You will also have the opportunity to purchase other related items during checkout and can also return to the eBay shop to add items from our full range to your order.
How do I check if you have enough stock?
We generally hold large stocks of all products sold on eBay but if you require a large quantity (more than 40m
2
), please email or ring so that we can confirm availability.
What methods of payment do you accept?
For your convenience and security, you can pay directly for your goods using major credit and debit cards at the end of the secure checkout process. Please note goods need to be delivered to the registered credit card address; if this creates an issue, please email or telephone us. We also accept a cheque or you can pay cash on collection)
How quickly will my order be delivered?
We normally ship within 24 hours of receiving the order. Depending on what shipping service you select, you can then receive your order next day. If it is important that you recieve your order before a specific day, please email or telephone us. We will make every effort to meet your deadline but cannot accept any liability for expenses incurred as a result of late delivery.
How much does delivery cost?
We charge for delivery at cost and do not charge for packing materials. You can calculate the cost of delivery by using the shipping calculator.
Can I collect?
You can collect from our warehouse Monday-Saturday. Please email or telephone us before travelling to confirm that you order is ready for collection.
What happens if any of the products arrive broken?
We check goods before they leave and take care to pack them carefully to minimise the risk of any dammage in transit. Our deliveries are insured so in the rare event that any of your goods arrive broken, it is essential that you let us know within 24 hours of receiving the delivery so that we can make a claim and get the replacement items to you quickly. If during the delivery it becomes apparent that some items are broken, please note this on the delivery ticket when you sign for the goods. If in doubt, sign for the delivery as "unchecked".
Our Warehouse Facilities: Designed For Customer Service
As one of the largest importers and stockists of tiles, wood and stone in the UK we have impressive, racked warehouse facilities. These allow us to manage a high level of stock availability on a broad range of products and quickly satisfy the significant volume of orders we receive.
We are a family owned business which has been selling tiles, stone and other flooring products since 1983. From our Midlands base we serve a broad customer base including regional tradesmen, architects and designers as well as end users from individual property owners to major venues and hotels. We are delighted to have launched our web presence to offer our broad product range, great prices and exceptional customer service to a national audience
Within the internet shop you can find quality ranges at prices significantly below their high street cost. If you have any questions please give us a call or send an email and we will do our best to satisfy your requirements
Registered with Limited Liability at Companies House, Company Number: 3733250.
VAT number: 376042455
For your convenience we offer a secure online payment system which accepts most Credit and Debit Cards. We can also accept cheques, cash or Bank transfer (good released after funds cleared) and can process credit cards over the telephone if you prefer this to the online system. If you have any other requirements, please email or call.
We ship the majority of orders within 24 hours although some take longer to pick. If you have any specific requirements, please let us know and we will do our best to meet them although we cannot accept any liability for expenses incurred as a result of late delivery.
Sample and small orders are sent out by next day courier but large orders are delivered using a national pallet distribution carrier. Their standard service is 2-3 day delivery but for most postcodes and deliveries you can select for a faster service for a small additional cost. Deliveries will require somebody present to sign for them and we cannot ship any items without a valid phone number. Please note that we charge for delivery at cost and do not charge for packing materials. You can calculate the cost of delivery for your order by using the shipping calculator. The cost is calculated automatically based on weight so you can generally combine multiple items onto a single delivery without incurring additional cost.
We check goods before they leave and take care to pack them carefully to minimise the risk of any dammage in transit. Our deliveries are insured so in the rare event that any of your goods arrive broken, it is essential that you let us know within 24 hours of receiving the delivery so that we can make a claim and get the replacement items to you quickly. Please note that we require any damaged items to be returned to us before we can send replacements although in some circusmstances a photograph may be sufficient. If during the delivery it becomes apparent that some items are broken, please note this on the delivery ticket when you sign for the goods. If in doubt, sign for the delivery as "unchecked".
In these terms and conditions, unless the context requires otherwise, the singular shall include the plural and the masculine gender, the feminine and neuter genders and vice versa and the following words shall have the meanings set out opposite them:-
a) "the Company" shall mean Stratford Tile Warehouse Limited;
b) "the Customer shall mean any person, firm, company or organisation to whom the Company agrees to sell "the Goods";
c) "the Goods" shall mean the goods (and any parts thereof) the subject matter of the contract as described in these conditions and (if appropriate) on the face of the Company's acknowledgement of order form;
d) "the Manufacturer" shall mean the manufacturer of the Goods where the Goods are not manufactured by the Company
2. Technical Advice
Technical and other advice is given by the Company's authorised representative in good faith and is for general guidance only. The Company is not liable for errors, or defects by, the Manufacturer or for other circumstances beyond its control. The CUSTOMER / END USER should satisfy themselves that the product supplied is fit for purpose by carefully adhering to the manufacturer’s recommendations as supplied by them on their product packaging or by consulting the manufacturer via their own customer “help line” or the information exhibited on their web-site.
3. Samples
Samples are exhibited and supplied solely to enable the Customer to judge the quality of the Goods, but not so as to constitute a sale by sample.
4. Variations
The goods are supplied within the Manufacturers tolerance limits of size, texture and colour variations.
Variation in colour and shade are natural characteristics in Ceramic, Porcelain and Vinyl tiles, Natural Stone and Wood Flooring. It is the CUSTOMER’S / END USER’S responsibility to visually and physically inspect the products received and to ensure that an acceptable blend of shade is achieved prior to any fixing taking place.
It is the CUSTOMER’S / END USER’S responsibility to ensure that any and all fixing materials received are correct and fit for purpose as detailed in the individual manufacturer’s recommendations and instructions for use.
If the product is collected by, or delivered to, a third party i.e. Tiling Contractor, Builder. It is their responsibility to ensure that the products are acceptable to the end user before the materials are fixed.
IMPORTANT:
THE COMPANY WILL NOT ENTERTAIN ANY CLAIMS, FOR WHATEVER REASON, ONCE THE PRODUCTS HAVE BEEN FIXED.
5. Comparison with Previous Orders
The Company cannot guarantee to match shades of previous orders.
6. Crazing
No guarantee can or will be given against crazing.
7. Price Quotations
Quotations are given in good faith and are based on current costs and are subject to amendment, without notice, on or after acceptance to meet any recognised rise in such costs. Such rises will apply at date of invoice/dispatch irrespective of date of order. Quotations are based unless otherwise stated, on our current range of stock.
All prices shown and quoted are subject to V.A.T. The rate charged will be that currently operative at the date of invoice.
8. Representations
If the Customer wishes to rely upon any statement or representation, other than any made in the documents enclosed with the Company's quotation or acknowledgement of order, then the Customer must set out that statement or representation in a document to be attached to or endorsed on the order and in any such case the Company may confirm reject or clarify the point and submit a new quotation.
9. Orders
a) Special orders for goods, which are not normally stocked, cannot be cancelled once the company has placed an order with an individual manufacturer.
b) No special order, in full or part, can be returned to the company
c) The right is reserved to refuse cancellation of order, in the case of goods ready for dispatch, in transit, or in the process of manufacture.
d) In the event of any customer’s official order form containing any special conditions, it is understood that such conditions are only binding in so far as they are not of any variance with the terms and conditions mentioned herewith, unless specifically accepted by the Company in writing.
e) No goods can be, or will be supplied on a sale or return basis unless specifically agreed by the Company in writing.
f) Excess tiles purchased from our stock product range may be returned within 28 days for a full refund. Tiles must be returned in full box quantities and in their original packaging. This policy does not extend to Special Orders or Clearance lines where returns will not be accepted.
10. Credits
The Company cannot accept goods for credit where goods have been correctly supplied to order without proper agreement
11. Delivery Quotation
Time is not of the essence of the Contract. Quotations as to delivery time are given in good faith, but delivery is subject to availability of the Goods, raw materials and supply from the Manufacturer.
Every effort will be made to effect delivery within a quoted period. Where delivery is not effected within such quoted period the Customer shall accept delivery of the Goods within such further period which is reasonable in all the circumstances PROVIDED THAT if the Customer is of the reasonable opinion that such reasonable period has expired he shall give written notice to that effect to the Company stating his reasons for such opinion whereupon such reasonable period shall be deemed to expire 15 days after service of such notice. The Customer shall have no right to claim damages or cancel the order for any delay in delivery not exceeding 15 days beyond such reasonable period.
12. Delivery
a) If the Company is requested to deliver to a site, delivery will be to the nearest hard road to the site.
b) If the Customer requests delivery to a site beyond the nearest hard road then all risk as to the condition of the Goods on delivery is with the Customer, and no claims will be entertained as to condition of t
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