Details for payment are enclosed in the confirmation e-mail we send out; due to high volumes of orders this may take a couple of hours. The postage quoted includes the cost of packing your goods including materials, postage and VAT. We do not offer postage discounts on small orders, however larger ones sometimes do where possible. Returns must be notified by calling our support line and an RN No. obtained before sending. Please ensure that payments and returns are sent to the correct addresses.