ALL ORDERS ARE SENT WITHIN 48HRS OF PAYMENT RECEIVED USUALLY WITHIN 24HRS
ALL ITEMS ARE SENT FIRST CLASS USING THE ROYAL MAIL UNLESS OTHER METHOD IS SPECIFIED IN LISTING. ALL DELIVERY COSTS ARE SPECIFIED IN THE LISTING.
YOU WILL RECEIVE AN EMAIL INFORMING YOU OF DESPATCH ON THE DAY POSTED
WE CAN SEND VIA OTHER METHODS IF YOU HAVE ANY CONCERNS WITH FIRST CLASS POST OR HAVE A HIGH VALUE ORDER. WE RECOMMEND RECORDED DELIVERY FOR TRACKING PURPOSES AND SPECIAL DELIVERY FOR ALL HIGH VALUE ORDERS
DELIVERY SCHEDULE AND METHODS (INTERNATIONAL ORDERS):
ALL ORDERS ARE SENT WITHIN 48HRS OF PAYMENT RECEIVED USUALLY WITHIN 24HRS
ALL ITEMS ARE SENT VIA FIRST CLASS AIRMAIL OR INTERNATIONAL TRACKED MAIL. ALL DELIVERY COSTS ARE SPECIFIED IN THE LISTING.
AS WE CANNOT SHIP MANY OF OUR ITEMS TO GERMANY WE CANNOT SPECIFY SHIPPING FOR ALL EUROPEAN COUNTRIES. FOR SHIPPING COSTS TO ALL OTHER EUROPEAN COUNTRIES EXCEPT GERMANY PLEASE REFER TO THE COST FOR FRANCE.
YOU WILL RECEIVE AN EMAIL INFORMING YOU OF DESPATCH ON THE DAY POSTED
WE CAN SEND VIA OTHER METHODS IF YOU HAVE ANY CONCERNS WITH AIRMAIL POST OR HAVE A HIGH VALUE ORDER. WE RECOMMEND AIRSURE FOR TRACKING PURPOSES AND COURIER FOR ALL HIGH VALUE ORDERS. PLEASE CONTACT US PRIOR TO ORDERING FOR A QUOTE.
FAQ'S AND OTHER INFORMATION
Q. HOW LONG SHOULD MY ORDER TAKE TO REACH ME?
A. DELIVERY VIA NORMAL METHOD WILL TAKE BETWEEN 2-4 DAYS DEPENDING ON WHEN PAYMENT WAS RECEIVED AND DESPATCH. WE ALWAYS EMAIL AS SOON AS ORDER IS POSTED SO YOU KNOW WHEN TO EXPECT IT.
Q. ITS BEEN 5 DAYS AND MY ORDER STILL HASNT ARRIVED
A. PLEASE WAIT 7 DAYS BEFORE CONTACTING US AS ALTHOUGH THE ROYAL MAIL DELIVER 99.9% OF ITEMS ON TIME THE ODD PARCEL CAN TAKE A LITTLE LONGER.
Q. ITS BEEN 7 DAYS AND MY ORDER IS STILL NOT HERE - WHAT ARE YOU GOING TO DO ABOUT IT?
A. WE PRIDE OUR SELVES ON OUR CUSTOMER SERVICE (PLEASE TAKE A GOOD LOOK AT OUR FEEDBACK!) AND SHOULD YOUR ORDER HAVE FAILED TO REACH YOU WE WILL ASSIST TRACKING, ADVISE AND REFUND OR REPLACE SHOULD IT BE COMPLETELY LOST AFTER 15 DAYS. DO REST ASSURED THOUGH THAT IT IS VERY RARE FOR ANY OF OUR ORDERS TO NOT REACH DESTINATION.
Q. MY ITEM HAS ARRIVED DAMAGED OR FAULTY WHAT DO I NEED TO DO?
A. ALL ORDERS SHOULD ARRIVE IN PERFECT CONDITION AS WE CAREFULLY WRAP ALL ITEMS BUT SHOULD THE WORSE HAPPEN PLEASE CONTACT US IMMEDIATELY FOR A HAPPY RESOLVE :)
Q. DO YOU ACCEPT RETURNS?
A. DUE TO THE NATURE OF OUR ITEMS AND HEALTH & HYGIENE REASONS WE ONLY ACCEPT RETURNS FOR FAULTY, DAMAGED OR SOME ITEMS THAT ARE STILL SEALED IN ORIGINAL PLASTIC OR CELLOPHANE.
FEEDBACK - WE NEVER INSIST OR REQUEST THAT FEEDBACK IS LEFT BUT IT DOES HELP US TO KNOW THAT YOUR ORDER HAS ARRIVED AND THAT YOU ARE HAPPY WITH YOUR PURCHASE. PLEASE DO NOT LEAVE NEUTRAL OR NEGATIVE FEEDBACK WITHOUT CONTACTING US FIRST SO WE CAN RESOLVE ANY ISSUE YOU MAY HAVE WITH YOUR PURCHASE. WE ARE AUTOMATICALLY SET TO LEAVE FEEDBACK ONCE RECEIVED FOR US.
LISTING INFORMATION - WE DO NOT USE ANY COPYWRITTEN IMAGES, TEXT OR TRADEMARKS - ALL OF OUR ITEMS LISTED USE OUR OWN IMAGES, DESCRIPTIONS AND OPINIONS. ANY COPYING OF OUR LISTINGS WILL BE REPORTED TO EBAY AND THE APPROPRIATE ACTION TAKEN.
AUTHENTICITY & DESRIPTIONS OF ITEMS - ALL OF OUR ITEMS FOR SALE ARE 100% GENUINE PRODUCTS. WE BUY EITHER DIRECT FROM THE MANUFACTURER OR APPROVED WHOLESALER. WE DO NOT SELL FAKE, OUT OF DATE OR USED PRODUCTS. ALL ITEMS ARE BRAND NEW, FRESH, AS STATED IN LISTING AND AS SHOWN IN PHOTOGRAPH. DESCRIPTIONS OF PRODUCTS ARE THE MANUFACTURERS IN OUR OWN WORDS OR OUR OPINIONS IF WE HAVE TRIED THE PRODUCTS OURSELVES. ALL SALES ARE WITH THE BUYERS RESPONSIBILTY FOR ANY ALLERGIES AGAINST CERTAIN PRODUCTS OR FOR ANY ADVERSE REACTIONS CAUSED. WE WILL HELP BEFORE PURCHASE IF YOU REQUIRE INFORMATION ON PRODUCTS OR ANY CHEMICALS THEY MAY CONTAIN.
THANKYOU FOR TAKING THE TIME TO READ - IF YOU STILL REQUIRE ANY OTHER INFORMATION PLEASE CONTACT US AND WE WILL BE HAPPY TO ANSWER AS QUICKLY AS POSSIBLE.
HAPPY SHOPPING!!
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