You can return any item to us for any reason for refund or exchange within 14 days of receipt.
The item must be returned in its original packaging and condition and be fit for resale.
All postage costs are the customers responsibility unless the product is found to be faulty.
Always retain a proof of postage when returning an item to us as we can not accept responsibility for items not received.
If you receive a faulty/damaged product please send us an eBay message, email us on home_direct@btconnect.com or phone 01691 662671 and we will do our best to resolve the problem as quickly as possible.
Cooling Off Period
All our goods are sold with a 14 day cooling off period. This is twice the time demanded by consumer law. We do this to ensure you are 100% happy with your purchase at the price you paid. i.e it is
of satisfactory quality
fit for purpose
as described
Our view is that after 14 days our customers have taken ownership of their PRODUCT and that fair wear and tear is not a fault.
Your legal rights are not affected by this policy.
OUR OFFICE HOURS ARE MONDAY TO FRIDAY
9.00am – 5.00pm
WE AIM TO RESPOND TO ALL CORRESPONDENCE WITHIN 2 WORKING DAYS. | 
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