BEFORE MAKING ANY PURCHASES AND BEFORE
YOU START BIDDING, PLEASE ENSURE YOU READ OUR
POLICY!
PAYMENT
We are
happy to accept payment by paypal, cheque, postal
order or credit/debit cards, from UK BUYERS ONLY.
We can only accept paypal (in UK sterling) from
overseas customers.
Your payment
must be received within 7 days of purchase. Where
paying by cheque please
note the item will be dispatched once the cheque
has cleared.
Please
note that the pending e-cheques through Paypal
take around 10 days to clear.
Please
be aware items unpaid after 7 days of purchase may result in us opening an unpaid item dispute
REFUNDS
You will
be charged postage fees + £3.00 on exchanges.
The postage fees depend on where the garment is
going in the world.
The item
should be sent back within 7 working days, or
no exchange or a refund will be processed!
On refunds
there is a £3.00 surcharge per garment.
BUY IT
NOW PURCHASES
We comply
fully with THE DISTANT SELLING LAW. This law states;
where any item has been purchased at a fixed price,
via internet or mail order, (where the customer
has not been able to touch/see the item before
purchase), the buyer has a right to return it
for any reason. The seller must accept the buyers
return subject to the seller’s reasonable terms
and conditions.
Our returns
policy for Buy it Now purchases is as follows:
The
buyer must notify us within 7 WORKING
DAYS that they intend to return their
purchase. The item must be received by us within
7 DAYS OF RECEIPT along with a note stating the
item number, buyer's ebay ID and reason for return.
The garment MUST be returned as sold with all
original tags on.
AUCTION ITEMS
Our policy
states that we do not refund auction items.
FEEDBACK
If you
are not happy with your item, please contact us
first before leaving negative feedback. We are
more than happy to resolve any issue promptly
and efficiently to your satisfaction.
Thank you
and enjoy your shopping
POSTAGE
Our postal
rates are displayed clearly at the end of each
individual listing. We supply the rates for both
UK and overseas buyers. Our standard service is
1st class delivery; please note that we can not
track the parcel whilst being delivered. We offer
a range of postal options which include special
delivery and recorded delivery which you can view
in each individual listing, if you require any
special arrangement/postage please email us.
We provide
a fast, low priced postal service. Our garments
are packed plainly and neatly.
DAMAGES
In the
very rare event of a damaged garment being sent
out, please contact us as soon as possible via
email or phone. Let us know what the problem is
and we will do our best to resolve the situation.
If the option of a replacement garment is available,
we will offer you an exchange of that particular
item. If this is not the case we can offer you
a full unconditional refund or exchange item as
soon as the garment is returned.
HAPPY SHOPPING!!!!
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