SEACHEM ONYX GRAVEL 7kg FOR A PLANTED AQUARIUM TANK

SEACHEM ONYX GRAVEL 7kg FOR A PLANTED AQUARIUM TANK

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• About Us
• Payment
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• Returns

About Us

Aquacadabra are the UK's Leading Aquatic Ebay Retailer. Having traded for over 15years from our retail premises in Bexleyheath, Aquacadabra were the pioneers in aquatic mail order. This expertise has been put into to practice within our Ebay Shop. With literally thousands of aquatic products listed and offering a level of service that is second to none. Should you have any questions regarding the products that we supply then please feel free to contact us, our staff are highly experienced in Coldwater, Tropical, Marine and Reef Keeping and will be only too happy to help. 

• About Us
• Payment
• Shipping
• Terms
• Returns

Payment

We accept payments via Paypal through Ebay, or alternatively please feel free to place your order upon our fully encrypted  website where we accept Visa, Visa Debit, Mastercard and Maestro. Should you wish to make a payment over the phone, then please feel free to contact us on 01322 351 673. 

• About Us
• Payment
• Shipping
• Terms
• Returns

Shipping

We ship goods throughout the Mainland UK using either Royal Mail or a third part courier, excluding Northern Ireland, the Scottish Highlands, Isle of Man and Isle of Wight. Should you wish to place an order from any of these locations then please contact us so that we can discuss the shipping charges associated. Unfortunately couriers pass on additional shipping charges for these location which we have to pass on.

• About Us
• Payment
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• Terms
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Terms

As a reputable and very well established aquatic supplier, Aquacadabra abides by the Distance Selling Regulations and our terms and conditions are in accordance with this. Our website features an extensive online Help section which covers all eventualities with orders; together with easy to complete forms to enable us to address any problems in as quick an efficient a timeframe as possible. To summarise however, please find below the terms and conditions that apply when placing orders with Aquacadabra:

We hope that you are satisfied with the product(s) that you purchase from us; if however you decide that the item is inappropriate for your requirements then we are happy for you to send the item back to us. The item should be in an unopened and unused condition and you should notify us within 14 days that you wish to return the item to us. You will be liable to pay the postage for the return of the product. We will provide you with the necessary returns address and a reference number for your records. Should the item be returned to us in the appropriate condition, we will refund you the cost of the item excluding any carriage paid to ship the goods to you initially.  

We aim to have all orders placed fulfilled within 14 working days of receipt of order (although it is usually much quicker than this). Please be aware that after bank holidays there is always a back log of orders for us to work through. Should 14 working days have past and you have still not received your order, then please contact us and we will be able to look into and resolve the matter. Usually this is due to a courier being unable to locate an address, and unfortunately problems can from time to time be encountered when using any third party courier service. Once we have discussed the matter we will either ensure that the original item is tracked and expedited by the courier, send a replacement should the original have been lost in transit or provide a refund. Please note that should a parcel be lost it takes 14 days before we can claim for the lost parcel. 

If goods are delivered either faulty or damaged, then please contact us immediately. We will then either arrange for replacements to be shipped to you, or to provide a refund for the item. We will discuss the matter directly with you to ensure that you receive the minimum of inconvenience. Please do not send any faulty items to us directly as this may cause a significant delay in resolving the matter. 

All of the products that we sell, unless otherwise stated are brand new and therefore covered by the full manufacturers warranty. Should the item develop a fault during the warranty period then please contact us immediately and we will resolve the matter in as timely a matter as practicable. This will be by either sending a replacement item, sending a replacement spare part or on occasion the manufacturer will deal with the problem directly. We aim to resolve this type of problem in as timely a manner as possible. 

• About Us
• Payment
• Shipping
• Terms
• Returns

Returns

Should an item become faulty, or you wish to return it as noted within section 1 of our terms and conditions, you must always contact us prior to sending the goods. 

If the goods returned to us are faulty, we will not pay the return postage unless we have provided permission for the goods to be returned to us. We will only repay the shipping costs if agreed to a level of second class recorded, please do not return faulty goods to us using either a First Class or Special Delivery Service.