We understand that buying mail-order can be filled with uncertainty. So thats why we have a "No-Hassle" 30 day satisfaction guarantee. If you find that you are not completely satisfied with your purchase, email us. 

You are entitled to a full refund of the original purchase price of the returned items minus shipping charges (both outward and return). 
If we have made an error then we will cover all the shipping costs and refund you the postage incurred.
You must contact us before you make a return 
Goods must be returned within 30 days of receipt.
Goods must be in original packaging. 
Goods must not be fitted or used. 
They must be returned via secure post, we are not responsible for damage or loss in the return post.
When we custom build wheels or a bike for you, it is built specifically for you, and to your exact specification. This means that we are not obliged to accept back custom built items for a refund or exchange.