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• Why Shop With Us?
• Payment Details
• Shipping
• Returns Policy
• Feedback

Why Shop With Us?

Omega Trading has been trading on ebay since 2003 and is a genuine UK based VAT Registered Company. All prices quoted include VAT where applicable.

We continue to offer a consistently high standard of service, which is reflected in our high feedback score. We are an established e-bay powerseller, and our aim is to offer unusual or unique gifts and gadgets that are normally harder to find in national retail chains. We have over 25 years of central buying and marketing experience with a number of International and UK Retail Chains and Manufacturers, and use this hard-won skill to bring you a selected range of quality products at competitive prices.

We strive to offer a combination of the best price, fast despatch, and the reassurance of good quality products.....or we will give you your money back!  We are absolutely determined to offer the kind of service we would expect when shopping on line ourselves, and take pride in exceeding our customers expectations every time. When we don't please tell us so that we can put it right immediately!
 
Look at all these great reasons to buy from Omega Trading!
1. Great Products at Value-For-Money Prices
2. Consistently High Feedback Rating
3. Sensible Postage Rates
4. All Stock Boxed and NEW (unless indicated) 
5. 30 Day Money Back Guarantee!
6. MultiBuy Discounts!  
7. One Year Guarantee on all New Products
8. Square Trade Verified Seller, offering you even more protection! 
9. The Customer Always Comes First! 

We offer the following discounts for multiple item purchases
5% when you buy 2 items
7.5% when you buy 3 items
10% when you buy 4 items
(Offer only applies to items bought at the shop(Buy It Now) price and excludes auction prices or best offers
Omega Trading complies with all appropriate UK consumer protection legislation including the Sale of Goods Act, the Distance Selling Regulations and the Trade Descriptions Act

• Why Shop With Us?
• Payment Details
• Shipping
• Returns Policy
• Feedback

Payment Details

Payment is welcomed via Paypal, Postal Order or Cheque for UK Transactions.
We can only accept Paypal for International Transactions.

Please make Cheques payable to OMEGA TRADING please.

You can also pay securely and easily 24 hours a day by Card via PayPal (http://www.paypal.co.uk) even if you do not have an account. Please make your payment to gmrichards@talk21.com. We will match your payment to your order and a receipt will be sent to you.

All prices include VAT at the current rate.

• Why Shop With Us?
• Payment Details
• Shipping
• Returns Policy
• Feedback

Shipping

For the UK:

Most of our items are sent via 1st Class or 1st Class Recorded post. Special Delivery (Guaranteed Next Day Mon to Fri) and Parcelforce 48/24 are also available on request. Please contact us and we will provide a quote.

For International Transactions:

We send the majority of our parcels by Airmail International Signed For Service. Depending on your location parcels can take 5-21 days to arrive, although the vast majority arrive within 2-10 days. We would ask for patience as it may well be that outside the EU customs may hold up your parcel.
Please also be aware that for purchases outside the EU we always send with a Customs Declaration Form, which means that you may be subject to charges at your Port Of Entry

We aim to dispatch all items within three days although the majority of our items are despatched within 24 hours (Monday to Friday). A despatch confirmation is sent upon despatch.

If you don't receive a despatch notification within 5 days and we havenmt contacted you please let us know at gmrichards@talk21.com quoting your ebay user ID.

• Why Shop With Us?
• Payment Details
• Shipping
• Returns Policy
• Feedback

Returns Policy

In addition to a minimum 12 Months guarantee on every item, Omega Trading accepts returns for any reason within 30 days of receipt as we accept that sometimes its not the right size, or youÂ’ve changed your mind.

We want you to be completely satisfied every time you shop with us. Occasionally we know you may want to return items. Under the United Kingdom's Distance Selling Regulations, UK Customers have the right to cancel the contract for a purchase within a period of 7 working days, beginning with the day after the day on which the item is delivered. In contrast Omega Trading offer a 30 day period for added reassurance.

Our 30-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unused (with any packaging and shrink-wrap intact) and we will issue a full refund for the price you paid for the item (excluding postage and handling charges).

In the rare event that your item is faulty please advise us as we may first be able to rectify the fault over the phone or by email. If we cannot we will despatch another and enclose a return envelope-please ensure you keep ALL the original packaging and accessories.

Refunds will be made within 5 working days of receipt of product depending on the method you used to pay for the item.  We cannot be responsible for items which are not received back by us and would recommend that you use a recorded service to return valuable items.

Where an item is lost during delivery we will despatch a replacement product once we are satisfied that the item is lost. Most items are sent via a tracked service and we are often able to locate any mislaid parcels. Check first if you have been carded by the Post Office(Red and White Card) as it may have been returned by the Postman to the local Post Office or Sorting Office, or left with a neighbour. This is a rare occurrence, and more often our frustration is in the delays we sometimes experience from the postal services, which we must emphasise are outside of our control.

For Performance Products such as TV Aerials, and Radios:

These items relay on the signal strength in your specific location. Freeview in particular requires a strong signal for all stations to be received. So unless you live in a strong signal area you may not receive all channels.
The same applies for Radios so take the time to ensure that you have selected the right position for the aerial before contacting us.
Although we check all our clocks before despatch very very occasionally the battery is dead when it arrives with you. We will send a replacement item or battery on request.

What is not covered by our returns policy is the following:

1. Normal wear and tear caused by use in accordance with the operating instructions e.g. batteries. For our clocks we will send replacement batteries if they wear out in the first year.

2. Accidental damage, faults caused by improper use, overloading, careless operation or handling of the product and use of the product for anything other than normal domestic purposes.

3. Modification of the product in any way.

4. Faulty installation if applicable.

5. Repairs or alterations carried out by third parties 

6. Slight deviations from the specification that do not affect the functionality of the product.

Our Returns Address is:

Omega Trading
1 Llewellyn Park
Twyford
Berkshire
RG10 9NB

• Why Shop With Us?
• Payment Details
• Shipping
• Returns Policy
• Feedback

Feedback

Positive feedback will be left following cleared payment and satisfactory despatch and receipt of the item by you. 

If you feel you need to leave us less than 5 stars in any area of the eBay Detailed Seller Ratings, please let us know how we can improve our customer service for you and future buyers

We welcome your feedback to let us know your item(s) arrived safely and that you are satisfied with them

We read every comment and use your views on the product and our service as a important method 
of continuous improvement

Neutral and Negative Feedback is normally reserved for sellers who fail to respond to requests for help. We always respond-if we donÂ’t, try again as your message may not have gone through. We recommend ebay messages as computers sometimes spam emails!
You should never feel the need to leave neutral or negative feedback without first giving us the chance to rectify any problems, as this must be used as a last resort rather than a tool to make us react. We pride ourselves on a high level of service and there should never be any reason to 
leave such feedback for us-so please give us a chance to perform. If you do leave us neutral or negative feedback we will contact you to try and resolve the issue to your satisfaction.

You can contact us by eBay message, or email (gmrichards@talk21.com) and we will respond promptly. DonÂ’t forget that we offer a comprehensive and generous returns policy for damaged faulty or misrepresented products and your satisfaction is important to us. Remember also that we donÂ’t make the products we sell, but if we experience a number of faults on a line we WILL discontinue that line.