For Faulty Items

1. If an item is found to be faulty Santrade Limited must be contacted via Email or Phone with in the first 6 Months of the purchase date(for video games only 7 working days after receiving item) after that 6 Months the return must be arranged with the manufacturer.

2. Once we have been contacted we will issue an RMA Form Via Email

3. Once the form has been recieved please include it when taking the item to the Post Ofice

4. All returns must be made at the expense of the customer this includes insurance and appropriate packageing on the product in the senario where the item goes missing it is up to the customer to make the claim with Royal Mail or the Shipping Provider Used (RETURN POSTAGE WILL NOT BE REFUNDED ON THIS ITEM)

5. Once the item is sent we should receive it within 48hrs (5-10 working says for international customers).

6. Once the item is received it will be fully tested and ether replaced or repaired depending the situation( if an item is sent to us incomplete it will be repaired and sent back no refund can be issued ) all repairs/replacements will take up to 10 working days to complete and get back to the customer. Refunds will be issued within 72hrs of receiving the item before it is redispatched to the customer.

7. If the item is found to have no fault it is down to the customer to pay for return shipping costs customers will be notified about this via the provided email

8. On the occasion where this procedure is not followed or information givern is incorrect the RMA will not be processed and it is down to the customer to pay for the item to be returned to themselves.

For Unwanted Items

Unwanted items must be returned in original unused condition to

Santrade Limited
35 Sheringham Avenue
Oakwood
Southgate
London
N14 4UB

Return postage and original postage will not be refunded and a 15% restocking fee may be charged at the discretion of Santrade Limited depending on the product value, condition of item upon return and the length of time passed since original purchase date .

For Wrong Items Received

1.   If an item is found to be different from what you originally ordered Santrade Limited must be contacted via Email or Phone within 72 hours of receiving the item .
2.  Once we have been contacted we will issue an RMA of which a Pre Paid envelope will be issued and sent out.
3.   RMA envelope should be received within 2-4 working days (5-10 working days for international customers) of the RMA being issued. Once it is received item must be wrapped in the outer envelope and placed in the return envelope ready for sending back along with a note containing Ebay User ID, Item Number, and request for correct item  .
4.   Once item is ready for return it can be dropped off at any Post Office as this item has been paid for it only needs dropping off no need to que and pay for the return as we have already paid for this returned item when the RMA was issued if there are any issues please get the teller to phone us on 02083730864.
5.   Once the item is sent we should receive it within 48hrs (5-10 working says for international customers).
6.  Once the item is received it will be replaced for the correct item and shipped out with in 72 hrs of receiving the item.

Failure to follow the Returns Policy will void any RMA issued by Santrade Limited resulting in items being ether bounced back to the customer or the incurrence of extra charges and delays to the RMA procedure.

All Guarantees or Warranties will be held with Santrade Limited for the 1^st year from the original purchase date thereafter guarantees are held with the product manufacturer if applicable.

 If the item faulty on arrival RMA procedure as stated above must be followed.

If the item develops a fault with in the 1^st year from the original purchase date then the RMA procedure as stated above must be followed.